Sales Operations Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

ABOUT GLOBAL PAYMENTS

Whether you’re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we’re Already on it! That’s why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year.

Through local expertise and global scale,  at Global Payments we deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity.

Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity.

As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments processing platform.  

ABOUT THE ROLE

We’re looking for a commercially savvy, data-driven Sales Operations Manager to work alongside our Head of Sales and help bring our sales strategy to life across Australia and New Zealand.

This role is central to improving performance across the sales function. By leveraging data, insights and strong operational governance, you will enhance efficiency, strengthen pipeline management and increase forecasting accuracy.

Partnering closely with sales leaders, Finance and CRM teams, you will strengthen pipeline management, improve forecasting accuracy and enhance overall sales performance , ensuring strategy translates into measurable revenue outcomes in a high-growth, fast-paced environment.

Key responsibilities include:

• Championing effective sales funnel management, tracking key metrics including conversion rates, closed-lost rates and forecast slippage within Salesforce
• Providing commercial guidance, tools and insights to enable improved business outcomes
• Leading coordination of RFPs and formal sales responses for large pipeline opportunities
• Managing Salesforce from a sales operations perspective, partnering with CRM teams to improve reporting, automation and data quality
• Driving governance and best practice across CRM processes and sales hygiene
• Extracting and analysing data from multiple business systems to deliver actionable insights
• Partnering with Finance to enhance forecasting mechanisms and evolve pipeline management processes
• Reporting on weekly, monthly and quarterly sales performance trends, identifying opportunities to optimise results
• Supporting strategic and ad hoc projects that influence internal and external stakeholder conversations

SALARY

The salary for this role is $140, 000 – 150, 000 per annum plus superannuation

Please note this is 12 month parental leave fixed term contract

ABOUT YOU

You are analytical and commercially astute, with a genuine passion for empowering sales teams to perform at their best. This role calls for energy, initiative and sound business judgement, along with the ability to influence stakeholders and contribute to a high-performance, results-driven culture.

Your background includes:

• Experience in a sales operations role within a fast-moving industry
• Strong commercial acumen and understanding of sales processes that drive revenue outcomes
• Financial literacy with the ability to conduct detailed analysis to inform decision-making
• Hands-on experience with Salesforce, including reporting and adoption initiatives
• Demonstrated data analytics capability and strong attention to detail
• Excellent problem-solving skills and ability to translate data into meaningful insights
• Proven ability to build collaborative relationships across diverse stakeholder groups
• Strong communication skills and high emotional intelligence
• A passion for delivering exceptional internal and external experiences

OUR BENEFITS

Join a leading global technology brand that offers benefits you’ll actually value, including: 

• Flexible work arrangements that support your unique need;
• 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave;
• Women in Digital membership, granting you access to a host of member industry events and resources;
• Additional birthday, community giving, wellness and study leave;
• Our free and confidential Employee Assistance Program counselling service and wellbeing resources;
• A jam-packed calendar of cultural celebrations and social activities;
• Global career and professional development opportunities;
• Salary sacrifice and an Employee Stock Purchase Plan.

READY TO APPLY?

Want to join a team that places the needs of our people, clients and community at the heart of everything they do? APPLY NOW by submitting your CV. Please note you will be redirected to a Global Payments careers page to submit your application.

All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.