Sales Operations and Administration Analyst II

Inside the Role

The Daimler Coaches North America Sales Operations and Administration Analyst will support the sales operations department as directed. Preparing, maintaining, monitoring and tracking accurate documentation concerning sales offers, inventories, orders and demo vehicle use in the relevant systems. This person will offer professional support with timely follow up for other sales related tasks.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTNA  

• Support internal sales operations with management of various duties to ensure all new vehicle specifications are accurately documented & processed. Liaise with relevant Sales Managers as directed to ensure vehicle specifications are in order to meet customer requirements.
• As directed, accurately track and monitor vehicle orders, build schedules and inventories.
• Assist & support preparation of sales offers, maintain an accurate accountability of all sales quotes in the relevant documentation systems including CAS checks and compliance documentation activities.
• Assist in tracking and monitoring production orders placed with the plant. Coordinate queries and provide updates to the sales & mgmt. team.
• Support the management and tracking of demo vehicle use, unit moves, documentation and compliance to requirements.
• Ensure timely execution of all necessary approvals for the sales orders in the systems (mainly SAP), prepare offers (quotes & purchase agreements) and ensure a timely confirmation and signature by the customer. Maintain required files and documentation and accountabilities.
• Become familiar with CRM system (NOVIS) to support the DCNA team in NOVIS (sales and aftermarket).
• Support preparation of regular reporting for production orders, quotes and sales orders activity.
• Coordinate with marketing and support as needed for development of brochures, sell sheets, FAB, etc

Knowledge You Should Bring  

• Bachelor's degree in Business or similar and 2 years of relevant experience, OR  Associates degree and 4 years of relevant experience.
• Experience in sales or customer service support role in a business-to-business environment such as commercial vehicles or capital equipment.

• Fine attention to detail and accountability is necessary, as well as being a people person with excellent customer service knowledge.
• Computer literacy across multiple platforms including familiarity with CRM software (MS Office, SAP, Novis, etc)
• Time management and organization in a variety of organization methods, to handle multiple projects at one time and completing tasks efficiently and accurately.
• High level of personal and professional integrity, honesty and accountability.
• An attached resume is required.

Exceptional Candidates Might Have  

• Start-up experience a plus.
• Act as a consultant to define most suitable configuration options and capabilities and subsequent processes.

#LI-Hybrid #LI-RR1

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Jacksonville, FL US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.