Sales & Marketing Representative (Inside Sales)

The Marketing & Sales Representative serves as the point of contact for multiple customers, including AOG (Air-craft on Ground) coverage for global customers. Attain or exceed pre-determined monthly/quarterly/annual revenue by maintaining highest quality and service standards. Develop new business through existing or potential customers as prescribed by Boeing Distribution Services.

Essential Job Duties and Responsibilities:

• Quotations (in writing) for stock and non-stock items as prescribed by Boeing Distribution Services (may include sourcing and spreadsheet process with Purchasing), quote entry and follow-up of quoted items with the customer.

• Worked with respective functions for completion of Boeing Distribution Services approved contracts, engaged in kick-off meetings, ability in proposing the kind of programs needed.

• Be involved in the reviewing of terms and conditions in proposed Contracts, work with both Legal and customer in agreeing on the terms.

• Resolves customer claims with functional departments (Execution, Accounting, Quality Assurance etc.), determine root cause, recommend and implement corrective actions; support Ac-counts Receivable with cash collection

• Work with Execution when deliveries are delayed; work with customer in identifying alternate solutions and work cross-functionally to take necessary actions that ensure delivery performance and KPIs.

• Maintain a professional yet personalized relationship with assigned customers. Grow existing customers by ensuring excellence in service and on-time responses.

• Influences price, freight, terms, etc. in accordance with guidelines prescribed by Boeing Dis-tribution Services. Able to negotiate with customer and determine win-win situation for both our company and customer.

• Supports Boeing Distribution Services by driving revenue through both inbound and out-bound calls by utilizing persuasive conversation techniques.

• Collaborates with Purchasing on the inventory purchases to support major customers, includes making decisions on pricing factors.

• Coach and be a mentor to new employees.

• Participate in internal and external audits for Sales function.

• Other duties and responsibilities as assigned or required.

Basic Qualifications (Required Skills and Experience):

• Excellent problem solving, interpersonal, and organization skills.

• Strong communication skills.

• Have experience or ability to collaborate and work across teams and regions.

• Ability to read, write and speak English fluently.

• Ability to work in a fast-paced environment.

• Proficient knowledge in all MS Office applications.

Preferred Qualifications:

• 2-4 years related work experience in a role of customer support, customer service, sales, or any equivalent.

• Experience in a customer facing role and engaging with internal and/or external customers.

• Experience in the aviation industry.

• Diploma or higher in business or related field.