Job Description
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
Role Overview:
FIS Global is seeking a proven leader to lead and execute the global client retention and renewal strategies for the Trading & Asset Services Front Office & Portfolio Solutions business. This executive role is critical to sustaining renewal revenue and driving additional growth at time of renewal.
The successful candidate will be accountable for the Trading & Asset Services Front Office & Portfolio Solutions renewal portfolio, collaborating closely with Sales, Trading & Asset Services Front Office & Portfolio Solutions Line of Business, and Customer Support to protect and expand the renewal book of business.
Key Responsibilities:
- Trading & Asset Services Front Office & Portfolio Solutions Renewal Strategy & Execution:
- Responsible for continually improving renewal growth & reducing attrition
- Single point of accountability for Trading & Asset Services Front Office & Portfolio Solutions renewal book of business
- Responsible for the Global Retention Number for the Trading & Asset Services Front Office & Portfolio Solutions Business
- Responsible for the Trading & Asset Services Front Office & Portfolio Solutions Business Renewal & Attrition Budget
- Identify & execute specific growth and renewal strategies for the Trading & Asset Services Front Office & Portfolio Solutions Business
- Act as Co-Ordinator between Renewals, CSM & CX functions to identify and mitigate renewal risk
- Ownership of Renewal Long Range Plan with the Trading & Asset Services Front Office & Portfolio Solutions Line of Business Leaders
- Continual engagement with sales to ensure teams partner correctly, and renewal manager leads renewals.
- Drive the add-on (at time of renewal) renewal strategy in partnership with Sales and the Line of Business.
- Support in leading commercial negotiations at all client tiers – (Enterprise, Tier 2, Tier 3), successfully securing favorable terms and agreements for Trading & Asset Services Front Office & Portfolio Solutions
- Client Engagement:
Serve as a senior escalation point for Trading & Asset Services Front Office & Portfolio Solutions clients, ensuring proactive engagement and seamless renewal experiences. - Global Team Leadership:
Lead and mentor a high-performing team with Trading & Asset Services Front Office & Portfolio Solutions domain expertise across Europe & North America, fostering collaboration and consistency in client engagement and renewal management. Collaborate with the teams in APAC and MEA on Trading & Asset Services Front Office & Portfolio Solutions renewals. - Cross-Functional Collaboration:
Partner with Sales, Line of Business, and Customer Success teams to ensure integrated renewal processes and client lifecycle management. - Analytics & Forecasting:
Monitor renewal pipelines, forecast retention revenue, and report on key performance indicators to senior leadership. - Process Optimization:
Implement scalable, tech-enabled renewal frameworks that reflect FIS’ commitment to innovation and client satisfaction. - Client Advocacy:
Champion the voice of the client internally, leveraging insights to improve product offerings and service delivery.
What you will need:
- Expertise in the Trading & Asset Services Front Office & Portfolio Solutions industry, and the competitive Trading & Asset Services Front Office & Portfolio Solutions Landscape.
- Strong Trading & Asset Services Front Office & Portfolio Solutions background with a proven track record of leading commercial negotiations (at all client tiers – Enterprise, Tier 2, Tier 3), successfully securing favorable terms and agreements for Trading & Asset Services Front Office & Portfolio Solutions.
- 5+ years’ experience in leadership in sales, client retention, renewals, or customer success within a global financial technology or services environment.
- Demonstrated ability to navigate complex financial landscapes and build strong relationships with clients ranging from Enterprise clients to smaller tiers of corporates.
- Demonstrated success in managing global teams, fostering collaboration and communication across multiple time zones and cultural backgrounds. Proven ability to navigate cross-cultural dynamics, ensuring cohesive and productive teamwork in diverse environments.
- Excellent negotiation, communication, and stakeholder management skills.
- Ability to thrive in a fast-paced, matrixed global organization.
Added Bonus if you have:
- Experience in Trading & Asset Services Front Office & Portfolio Solutions
- Multilingual capabilities are a plus
- Bachelor’s degree in business, Marketing, or related field (MBA preferred)
- Strong analytical skills with the ability to interpret complex data and make data-driven decisions.
- Proven ability to innovate and implement new strategies to improve client retention and satisfaction.
- Excellent project management skills with a track record of successfully leading cross-functional initiatives.
- Strong understanding of global market trends and the ability to adapt strategies accordingly.
What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
- Competitive salary and benefits
FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $138,850.00 - $229,120.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass