Main duties and responsibilities
- Delivery of own account management targets
- Creation of overall account strategy – including and not limited to cross-selling of products, maximisation of profitability, high usage of GB products and services
- Responsible for leading own team of account managers and developing account specific plans for each of them
- Achieve retention of all accounts
- Delivery of account specific contractual obligations
- Account Plan for any key account to be discussed min 2 times yearly
- Delivery of new business/store affiliation
- Customer relationship management to reach partnership level
- Improve merchant knowledge and expertise with our services
- Coordinate SELL OUT activities for own portfolio of Key accounts with Business Support Team
- Accurate use of CRM to plan, record and report account specific activity
- Follow Global Blue (GB) guidelines and excellent usage of GB sales tools
- Accurate use of Salesforce CRM to plan, record and report account specific activity
- Ensure that all relative market and business information is transmitted to the organization in an updated, qualified and transparent way
- Support any commercial activities including training and presentation
- Willing and able to travel to various stores for training or to conduct merchant meetings
- Conduct merchant affiliations for new accounts
- Resolve any issues faced by merchants
- Travel to visit merchants, as required
Background and Education
- Minimum 12 years’ of proven and successful Key Account Management experience from Retail, Luxury and Hospitality Industry is preferred
Specific skills and knowledge
- Fluent in Japanese and English
- Solution provider, establish partnership and ability to create trust and personal relationship
- Good consultative selling and strong analytical and negotiation skills
- Strong listening, verbal and written communication skills – ability to effectively and efficiently communicate complex information to all levels of the organization. Excellent networking skills
- Ability to handle confrontation well – doesn’t shy away from tough conversations, displays emotional intelligence, remains approachable
- Highly organised and able to effectively manage conflicting and competing priorities.
- Strong ability to deliver presentation and with excellent presentation skills
- High proficiency in Microsoft Office (Word, Excel, Powerpoint, Outlook) and CRM (Salesforce)