Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What this role is all about
As a Sales Development Representative (SDR) at Infobip, you are the first point of contact for potential customers and a critical part of our super-regional sales structure. You manage inbound interest with speed, structure, and quality, ensuring every lead is handled within strict SLAs and routed to the right next step. Working closely with Sales and Marketing, you help turn demand into high-quality meetings, opportunities, pipeline, and revenue.
What you’ll do
- Manage inbound leads for the region by responding quickly and setting meetings with Account Executives or Mid-Market AEs
- Handle inbound phone calls, live chats, and contact form inquiries to assess customer needs and solution fit
- Qualify prospects by identifying customer segment, vertical, and business needs early in the conversation
- Route leads correctly across direct sales, partnerships, or mid-market engagement models
- Maintain and execute accurate contact sequences in Outreach based on lead source and request
- Use best-in-class tools to verify and enrich contact and account data, ensuring high data quality
- Update and maintain prospect and customer records in Salesforce
- Conduct outbound prospecting into target accounts when inbound volume is below capacity
- Act as a pre-sales checkpoint to ensure leads are qualified and ready for further sales engagement
- Collaborate closely with Sales and Marketing to improve lead quality, conversion rates, and pipeline generation
- Continuously build knowledge of the Infobip platform, products, and how we solve business challenges
- Accept ongoing feedback, training, and coaching to support continuous development
What makes you a strong fit
- Experience in a sales development, inside sales, or pre-sales role, ideally in a B2B environment
- Ability to manage and prioritize a high volume of inbound leads while meeting strict response SLAs
- Strong qualification and research skills at both contact and account level
- Comfortable using CRM and sales engagement tools such as Salesforce and Outreach
- Clear, confident communication skills across phone, chat, and written channels
- Structured, disciplined approach to lead management and pipeline generation
- Collaborative mindset with the ability to work closely with Sales and Marketing teams
- Open to feedback and committed to continuous learning and development
- Fluent in English, both spoken and written
Nice-to-have qualifications
- Familiarity with marketing-to-sales handover processes
- Experience working with multiple customer segments or verticals
- Exposure to partnership or indirect sales models
Why you'll love it here
• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.
While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
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