Sales Coordinator & Golden Key Operator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An iconic hideaway on the glamorous Athens riviera, reborn. On the sophisticated Athens Riviera, at the tip of a pine-clad peninsula, Four Seasons offers the best of both worlds: a laid-back seaside escape just 30 minutes from the historical city centre. Discover the wonders of ancient civilization at the Acropolis, then return to Four Seasons to unwind and relax. Four Seasons Astir Palace Hotel Athens opened in March 2019 and provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. The Arion Hotel was built in 1967 and has 106 keys and 61 Bungalows, and the Nafsika opened in 1980 and has 136 keys. Under the same ownership is a large private beach club and marina. Nafsika is open through the year, while Arion and the bungalows operate eight months of the year. Adding to the complement of on-site F&B operations (8 Restaurants and Bars), there are also two third party restaurants on site.

About the role

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a Sales Coordinator & Golden Key Operator (this is a full-time, year-round position). This role will support the Sales team and the Director of Sales by coordinating and managing various administrative and operational tasks. Additionally in this role the Coordinator focuses on utilizing the Golden Sales & Catering (Salesforce) software to ensure compliance with Four Seasons Group standards across all departments, including Sales & Events, Accommodation, Reservations, Accounting, and Banquets. The Coordinator will play a key role in ensuring smooth operations within the Sales Department, contributing to revenue growth and high levels of customer satisfaction through excellent organizational skills, attention to detail, and effective communication.

What you will do

Administrative Support:

• Assist the Sales Manager with daily administrative tasks such as preparing proposals, contracts, and correspondence.
• Handle sales-related requests in the absence of a Sales team member.
• Provide administrative assistance to the Director of Sales (DOS) and backup support to the sales team.
• Order and maintain inventory levels of sales collateral, stationery, and administrative supplies for the Sales Department.
• Take minutes during sales meetings and other necessary meetings.
• Assist in the preparation and distribution of promotional materials and marketing campaigns.
• Take responsibility for and/or support departmental projects.
• Continuously enhance and improve the efficiency and organization of the department by implementing required administrative systems.

System Knowledge and Utilization:

• Enter and update group requests in Golden Sales & Catering (Salesforce) while coordinating with reservations to ensure accurate information in Opera PMS. Forward requests to appropriate managers as per Four Seasons standards and execute necessary daily, weekly, and monthly reports.
• Ensure compliance and accuracy of information in Golden Sales & Catering (Salesforce), edit and audit related reports, and maintain up-to-date tools.
• Compile and execute month-end reports for the Director of Sales and provide team members with necessary Salesforce reports for daily/weekly functions.
• Develop a good knowledge of additional systems such as Opera, Birchstreet, and all other systems used by the Sales Team.

What you bring

• Applicants must have European Passport or the legal right to work in Greece. 
• College degree.
• Previous experience in Sales is required.
• Proficiency in Microsoft Office; knowledge of Golden S&M is advantageous.
• Excellent analytical, writing, and organizational skills.
• High attention to detail, proactive approach, and customer service orientation.
• Ability to multitask in a fast-paced environment.
• Proficiency in writing and speaking Greek and English.

  
What we offer

• Competitive Salary and comprehensive Benefits Package. 
• Complimentary Employee Meals & Bus Transportation.
• Ticket Restaurant monthly allowance. 
• Complimentary Nights at Four Seasons Hotels & Resorts globally to experience our world-class hospitality firsthand. 
• Employee Recognition Program. 
• Opportunities for Global Travel through Task Forces and Transfers. 
• Access to Four Seasons global Training & Development programs. 

Schedule & Hours

• Full Time Job.