QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
At QuidelOrtho, we’re advancing the power of diagnostics for a healthier future for all. Join our mission as our next Sales Contract Specialist. The Sales Contract Specialist position within the Offer Development Group is responsible for managing the customer relationship in relation to QuidelOrtho service agreements for diagnostic analyzers. Researching the current level of service coverage and demonstrating the benefits of maintaining coverage on existing equipment is a core competency of the role. The Sales Contract Specialist will be measured on on-time renewals, optimizing value by upselling coverage when possible, and maximizing contract terms. The Sales Contract Specialist must demonstrate business acumen, display high levels of product knowledge, anticipate customer questions, overcome objections and ensure a smooth contract renewal process. The candidate must have excellent written and verbal communication skills to liaise with internal stakeholders and to create a positive customer experience. This position is a hybrid, office-based role located in either Rochester, NY, or Raritan, NJ.
Identify customers within a defined region that have VITROS, ID-MTS or Donor Screening equipment with service or warranty coverage nearing expiration. Analyze service history and effectively demonstrate to customers the advantages of paid service coverage. Work with the customer to develop a service agreement that meets customer needs.
Work with Senior Contract Coordinators to ensure service offers are provided to customers in a timely manner to renew service and/or upgrade service levels before expiration.
Coordinate the timely return of the signed service agreement and accompanying purchase order based on established call gates, using a web-based application to document the service agreement renewal process. During communications with the customer, identify and overcome issues that could prohibit timely renewals.
When contract exceptions arise, provide guidance to the customer and communicate customer requests to the Exception Analyst.
Investigate and resolve service contracting discrepancies.
As needed, complete additional tasks, including but not limited to: supporting ad hoc requests from internal stakeholders, training new Sales Contract Specialists and participating in process improvement initiatives.
Strong attention to detail, resourcefulness, and follow-through to ensure customer renewals are completed in a timely manner.
Must be able to work effectively with all levels of management, including senior management.
Perform other work-related duties as assigned.
Required:
Education: Bachelor's Degree in Business, Life Science, or related field (or equivalent experience).
Sales Background: Experience in telephone sales, telemarketing, or a related field required.
Customer Service: Previous Customer Service experience required.
Independent Worker: Ability to deliver results while working in a highly independent and fast-paced team environment.
Business Acumen: Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement.
Communication: Excellent communication skills, both verbal and written.
Other Key Competencies: Commercial / business acumen, insight selling, opportunity management.
Travel: Up to 10% domestic overnight travel.
This position is not currently eligible for visa sponsorship.
Preferred:
Industry/Domain Knowledge: Experience in the healthcare industry preferred.
Contract Management
Senior Contract Coordinators
Customer Experience Managers
External Customers
Typical hybrid office environment. Must have the discipline, organizational skills, and self-motivation to work autonomously in a home office environment, as permitted.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Frequently required to stand, walk, and sit. Occasionally required to reach, climb, or balance. Must be physically able to travel up to 10% of the time. On a typical workday, 80% of the time will be on computer, doing paperwork, or on phone. Must be able to lift up to 25 pounds.
The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on the facts and circumstances of each case. The salary for this position is $60,000 - $80,000 and is bonus eligible. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.
QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at recruiting@quidelortho.com
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