Work Location
Wine & Beyond Southgate
About the Role
Essential Business Functions, Responsibilities and Accountabilities
People Skills
- Customer service driven, friendly, willing to talk to all customers
- Effective verbal communication skills
- Maintain a professional appearance, demeanor, and attitude at all times
Customer Offering
- Deliver exemplary customer service
- Greet customers when they enter the store and take customer to product when required
- Generate sales by educating, advising, and suggesting products to every customer
- Maintain a high level of service and product knowledge by completing all training within required timeline
- Assist customer from store and/or offer car service when appropriate
Financial
- Complete customer transactions on the Point-of-Sale (POS) device, including payment
- Ensure all cash handling policies & procedures are adhered to
- Ensure all opening & closing procedures are done correctly (when applicable)
- Complete end of day till reports (when applicable)
- Ensure safe is locked at all times and deposits are secured (when applicable)
Day to Day Operations
- Perform all opening and closing procedures (when applicable)
- Stock shelves and cooler with product
- Participate in merchandising and promotional activities
- Participate in routine store maintenance and cleaning
- Other tasks as assigned
Regulatory Adherence
- Ensure that OHS, LP, ProServe/Serving It Right and other regulatory requirements and procedures are implemented and adhered to
- Maintain First-Aid, LP and OHS Training
- Maintain ProServe/Serving It Right Certification
- Ensure AGLC/BC LRS and other government guidelines are met
- Adheres to all ALCANNA policies, with a focus on Social Responsibility
Qualifications
Work Experience
- Minimum, 1-year experience in retail environment
Education
- High School Diploma or equivalent
- ProServe/Serving It Right Certification
- First-Aid Certificate is considered an asset
- Training in wine/beer/spirits (preferred, not required)
Other Skills and Capabilities
- Highly self-motivated
- Customer service driven
- Effective teamwork skills
- Strong sales background
- Strong communication skills (written and verbal)
- Must be able to pass a Background Check
- Must have access to reliable transportation
Occupational Health and Safety
Employees have the following basic rights:
- Right to refuse unsafe work
- Right to participate in the workplace health and safety activities through the Health and Safety Committee (HSC) or as a Worker Health and Safety Representative
- Right to know, or the right to be informed about, actual and potential dangers in the workplace
Employees responsibilities include the following:
- Employees must work in compliance with OH&S acts and regulations
- Use personal protective equipment and clothing as directed by Alcanna
- Report workplace hazards and dangers to your Manager or Health and Safety Representative
- Report all accidents and incidents immediately to their Manager and document it in ThinkLP
- Report all broken or damaged equipment to your Manager and document it in ThinkLP
Physical Requirements
- Available to work a varied retail schedule, including evening and weekends
- Able to safely lift up to 50 pounds
- Able to stand for an extended period
- Comfortable climbing ladders
About SNDL
SNDL is one of Canada’s leading and fastest-growing liquor and cannabis companies. As the country’s largest private-sector retailer, our portfolio includes well-known banners such as Wine and Beyond, Liquor Depot, Ace Liquor, Value Buds, Spiritleaf, and Superette.
We’re also one of Canada’s largest vertically integrated cannabis producers, recognized for our innovation, low-cost manufacturing, and award-winning brands including Top Leaf, Contraband, Palmetto, Bon Jak, La Plogue, Versus, Grasslands, Vacay, Pearls by Grön, No Future, and Bhang Chocolate.
Driven by purpose, performance, and people, SNDL is shaping the future of retail and cannabis by bringing people together through exceptional products and experiences.
Learn more about SNDL