Sales Associate

GV - Wholesale Galeries Lafayette Champs-Élysées

WHY WORK FOR VERSACE

Founded by Gianni Versace in 1978, Versace is built on the principle of freedom — empowering fearless self-expression through every touchpoint, from fashion, interiors, fragrance, hospitality and more. Its fierce spirit of independence and progressivism fuels its relationships with the world's most influential figures, positioning Versace at the heart of culture. To own and wear Versace is to embrace a life without inhibition, without prejudice, accepting of deeply human truths and contradictions: a desire for classicism and innovative Italian artisanship, strength and sensuality, quietude and the volume raised to max.

 

It is a luxury Italian vision with deeply Mediterranean values, committed to uncompromising quality in its designs for a complete life.

 

WHO YOU ARE

Our contributors at Versace are stylish, fashionable and elevated individuals who have a drive to achieve results and a passion for customer engagement.  Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being solution oriented. 

WHAT YOU WILL DO

The Sales Associate will join our team reporting to the Wholesale Area Manager. You will build relationship with customers and maximize sales opportunity, whilst maintaining store standards in terms of VM, image, product and operations, and delivering the Versace customer experience. You will act as the point of reference for Versace inside the Department store, fostering the relationship with both the floor managers as well as engaging with the personal shopper team.

Business Development & Client Management

• Partner with Wholesale management team to strategically achieve sales targets  
• Strive to always increase brand and product knowledge
• Master selling skills to satisfy customer needs
• Take action to maximize the sales opportunity on all categories
• Embrace and promote our Retail Excellence Program with both clients and staff  
• Build strong partnerships with clients, peers, and management through effective communication

• Ensure superlative customer service standards, to meet customer expectations
• Act as brand ambassador to build relationships with new customers and VIP clientele
• Deliver the ultimate Versace experience to increase customer loyalty
• Drive results through delivering an elevated customer experience both during and after sale service 

CRM

• Capture customer data all the time
• Proactively take possible actions to maintain a long-term relationship with customers
• Participate in the organization of In-store & Promotional events
• Implement and manage the boutique’s community outreach program to maintain active social relationships with clients  

Operations

• Ensure the stock and the backroom are effectively managed and operational duties are met (goods receiving, transferring, stock take, stock arrangement, reporting etc.)
• Remain in compliance with operational and company policies and procedures
• Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up
• Provide weekly reports to the Wholesale management to track sales
• Share qualitative feedback on performances

YOU’LL NEED TO HAVE

• 2 + years’ experience in retail – luxury experience preferred
• Computer skills to include operation of retail sales system, Word, Excel and email

WE’D LOVE TO SEE

• An entrepreneur with the ability to drive results  
• Well connected with a strong ability to engage
• Elevated customer service skills; a true fashion expert with a passion for sales 
• Exceptional verbal and written communication skills
• A positive, outgoing, high-energy personality able to thrive within a high paced environment

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Versace is an equal employment opportunity employer. Versace’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Versace also prohibits harassment of applicants and employees based on any of these protected categories.