Sales and Service Client Services, Sr. Associate

Japan Custody Management Services (CMS) group acts as an overarching layer of oversight for the provision of end to end global custody services to our Japanese  Clients and their 3rd Party Asset Managers.

CMS acts as the central point of entry to State Street for inquiries and escalations relating to core global custody operations.

Our teams strive to understand the strategic needs of our Japanese Clients and Asset Managers. We foster close working relationships with key external and internal stakeholders to support the overall client experience. Be the custody advocate to assist in improving processes/reporting for custody best practice, for clients, Asset Managers and as well as State Street.

Who we are looking for

Work as client service representative within a Global Delivery team and handle the day to day client inquiries coming from clients such as Asset management Company, Trust Banks and Insurance Companies, closely working with core stakeholders, Global operation team in overseas, Tokyo Client services and other team members.

This position is based in  Fukuoka.

What You Will Be Responsible For

DAY-TO-DAY WORK on Custody Management Services

• Build on subject matter expertise across all facets of custody administration including:

  • All aspects of custodial administration

  • Corporate actions/Proxy

  • Full trade settlement cycle

  • FX

  • Cash management

  • Income and tax set ups/tax reclaim

  • Providing customized reporting or services to clients

  • ID set ups

  • Presentation of our operation including Due Diligence by clients

  • Various financial markets globally ; and

  • Procedural and global market specific issues impacting clients

• Develop and enhance client relationships by leveraging exceptional custody matter expertise

• Collaborate with internal teams and departments to improve the delivery of client custody solutions

• Support team members through operational insight and leadership skills

• Thorough understanding of back office functionality and risk

• Act with minimal direction in self directed capacities to resolve issues, identify gaps and implement solutions

• Escalate issues to the manager or other relevant operational team

What We Value

To be considered for this role you will ideally demonstrate the following attributes:

• Demonstrated ability to take ownership and initiative in a self-directed environment.

• Excellent organizational, planning and execution skills including ability to prioritize and multi-task. You must be comfortable working in a fast paced environment. Some knowledge of equity, fixed income, FX,  financial market practice

• Client facing experiences

• Leadership

• Fundamental understanding of the trade lifecycle including sub custodians, cash correspondents and market depositories.

Education & Preferred Qualifications

• At least 5 years + experience in a financial services work environment.

• Native level Japanese and Business level English required

• MS basic skills such as Excel, Word, Power point