To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures
Hello Future Sales Advisor
Are you ready to take the next step in your career and make a real impact? At FNB, we’re looking for dynamic individuals who are passionate about delivering exceptional customer experiences and driving sales growth. This role is more than just selling—it’s about building relationships, understanding client needs, and offering solutions that make a difference.
If you thrive in a fast-paced environment, love working with people, and are motivated by achieving results, then this opportunity is for you. Join us and become part of a team that values innovation, collaboration, and continuous learning.
Are you someone who can:
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
Qualifications
- 2-3 Years of Sales Experience in an outbound dialler environment will the advantageous.
- Completed NQF 5 is a must for this role
- Credit Card Sales experience will be advantageous.
You Will Have Access To
- Opportunities to network, collaborate and work across Segments and teams
- Challenging work environment
- Opportunities to innovate and add value to team, leadership and business effectiveness.
We Can Be a Match If You Are
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
- You are open to ongoing personal mastery & development.
Are you interested to take the step? We look forward to engaging with you further. Apply now!
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