Sales Account Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Peter Millar was founded in 2001 with a single cashmere sweater offered in 24 colors. Based in Raleigh and Durham, North Carolina, the American lifestyle brand has grown to include luxury performance sportswear, seasonal resort and country club apparel, sophisticated classics, casually refined tailored clothing and sartorial accessories.

We strive to capture timeless style upgraded with signature innovations, in designs that are in tune with modern life. We embrace working hard, being kind and doing right by our customers, aiming to set a higher standard for the apparel industry.

The Sales Account Manager, in support of the Sales organization, plays an integral role in the attainment of the company’s customer service and revenue goals. By developing strong relationships with existing customers and the Sales team, the Sales Account Manager supports business efforts vis-a-vis effective order management, responsive phone and email support, proactive outreach when appropriate, identification of opportunities for product replenishment, and servicing the overall needs of the customer. The Sales Account Manager drives retention and growth among existing customers by understanding and servicing their business needs and supporting them using the breadth of product information and other available resources, while consistently upholding the Peter Millar and/or G/FORE standard of customer service excellence. 

ESSENTIAL FUNCTIONS:

• Provide information and analysis to customers as well as the sales and management team regarding order fulfillment, order status and inventory availability
• Influence, guide, and assist customers with sales opportunities through use of product knowledge, availability and cross selling
• In collaboration with the assigned Sales executive, engage with strategically designing proactive customer outreach selling initiatives to achieve company sales and inventory targets
• Ensure customer response SLAs are consistently met while projecting a friendly, helpful, and professional image in all customer interactions
• Ensure prompt email and phone support to all customer and sales rep queries
• Assist and engage our customers to utilize B2B tools, promoting customer empowerment to access product availability, order placement, order status updates, and other essential customer needs
• Responsible for efficient, accurate customer order placement, maintenance, and overall order management
• Partner with Sales Executives in managing account base within defined sales territories. Collaborate on revenue growth and service initiatives while managing territory volume and addressing day to day customer account needs and requests.
• Engage with multiple areas of the company as needed to affect territory performance (e.g. merchandising, production, finance and operations)
• Address and resolve customer or management concerns in a proactive, quick and professional manner

COMPETENCIES:

• Must be proficient in Microsoft Office, Blue Cherry, and additional tools
• Flexibility to adapt to constantly evolving business needs of a growing company
• Customer service mindset – with a willingness to go above and beyond
• Analytical mindset with strong problem-solving skills
• Attention to detail and extremely organized
• Ability to manage multiple priorities and deadlines at one time
• Effective at working in a team environment while managing individual priorities and duties efficiently
• Be comfortable building and maintaining strong relationships with our customers, internal teams, and management
• Familiarity with the apparel industry is a plus

DESIRED EDUCATION AND EXPERIENCE:

• BS/BA or equivalent
• Background in Retail or Golf Pro Shops is a plus
• 2 years of previous work experience preferred

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! 

Peter Millar & G/FORE are equal opportunity employers. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Both Peter Millar & G/FORE prohibit discrimination and harassment of any type and they afford equal employment opportunities to employees and applicants without regard to race, color, religion, gender, age, national origin, genetic information, marital status, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law. Both Peter Millar & G/FORE comply with applicable state, county and local laws governing non-discrimination in employment.