Safety Tech ll

Provide services that seek to create a safe and secure environment. Undertake activities designed to identify, deter, abate, or correct situations, both routine and emergent, that are within the scope of responsibility as they occur. Adheres to MercyOne's performance expectations and performs all defined services and other related duties in accordance with the Mission, Vision, and Values of MercyOne.

ESSENTIAL FUNCTIONS

• Provide continuous professional and therapeutic presence in the unit.
• Monitor and visit clients in rooms to see if any issues have occurred or can be resolved.
• Conduct one on one therapeutic interaction with patients to deter escalations.
• Intervene appropriately when clients are exhibiting escalating behaviors.
• Take precautionary measures as necessary.
• Communicate any issues or concerns to Behavioral Health staff and management.
• Ensure client, visitor, and staff safety.
• Document activities and services in a complete accurate and timely manner according to regulations.
• Report any unsafe working conditions.
• Ask for assistance when needed to assure safety for all involved.
• Maintain a safe working environment and practices safe working habits.
• Adhere to all safety, infection control, and employee health policies and procedures.
• Attend required safety programs.
• Appropriately and consistently use the personal protective equipment required of the job.
• Know and can demonstrate departmental emergency procedures for fire, disaster, and other emergency situations.
• Actively participate in regularly scheduled drills (Code Red, Green, etc.) and regulatory safety standards.
• Complete and appropriately route incident reports in a timely manner.
• Use equipment safely and appropriately.
• Report and remove unsafe equipment/furniture.
• Demonstrate a visible working style, acts in a manner that is consistent with and shows commitment to the Values.

MINIMUM QUALIFICATIONS

• Ability to read, write, and understand the English language, and communicate effectively with patients, visitors, staff, and physicians while performing their job duties.
• One (1) year of prior patient safety or security/criminal justice experience preferred.
• Experience with behavioral health preferred.
• Mandatory reporter.
• Basic Life Support.
• Non-violent crisis intervention.
• Ability to deescalate a situation safely and in a timely manner.
• Ability to write complete and accurate department reports.
• Able to deal effectively with stressful/emergent situation and time constraints.
• Demonstrate a cooperative, courteous, dependable working environment with multiple priorities.
• Effective interpersonal communication skills – listening, verbally, and written.
• Commitment to a high standard of customer service.
• Plan and organize work to complete in a timely, detailed, and orderly manner.
• Establish and collaborate to maintain effective working relationships.
• Creative and positive problem-solving skills

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. 

MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments:  

• MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center  

• MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation  

• MercyOne Oelwein Medical Center, Community Level IV Trauma Designation  

With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa.  

MercyOne Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties.