As a Safe Deposit Associate you will provide an exceptional level of service in a discreet luxury environment. Ensuring the customers needs are exceeded to the best of our ability. You will need to be vigilant and aware of Anti Money Laundering (AML) legislation. You will work with within a team with your main tasks being granting customers access to their Safe Deposit facility, completing applications with potential customers, carrying out customer due diligence for potential customers and obtaining outstanding payments from clients. Your responsibilities will also include, engaging with clients and building their trust in the Harrods brand on a day to day basis.
About the Role
Deliver world class bespoke service to each individual client, ensuring their requirements are at the heart of everything we do.
Build relationships with clients to ensure they have trust in our service and the Harrods Brand.
Meet with potential clients to process their application, ensuring that we capture all the relevant information we require to complete the process.
Be vigilant and aware of all relevant AML processes that the business has in place to ensure we comply with all AML legislation.
Carry out due diligence on customers and using a risk based approach, complete a comprehensive due diligence document for the business to review.
Assist with day to administrative tasks such as producing invoices and answer customer telephone queries.
Provide constructive feedback to the business based on your interactions with customers.
About You
You will have a strong customer service focus when dealing with both internal and external parties, along with excellent interpersonal and communication skills.
You will have Flexibility and readiness to adapt to changing priorities, ensuring customer experience is at the forefront of decision making, along with the ability to perform duties effectively with minimum supervision and guidance.
You will have the ability to build a relationship with individual clients and create a bespoke experience for them, and have good PC literacy (Microsoft Office essential).
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
In return you’ll receive an excellent benefits package, including a generous company pension, private medical insurance, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food halls and restaurants) and a season ticket loan.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Additional Information:
Time Type:
PermanentDepartment:
AML/Compliance (Jess Vose)