NCC Group

SaaS Systems Administrator

Manila Full time

Position Title: SaaS Systems Administrator 

Location: Taguig City, Metro Manila – 2 days per week onsite

Role Purpose

The SaaS System Administrator plays a central role in ensuring the reliability, security, and performance of NCC Group’s cloud based platforms and internal SaaS applications. This position supports both operational excellence and continuous improvement by managing day-to-day administration, optimizing system configurations, and partnering with engineering, security, and service delivery teams. The role exists to maintain a robust SaaS ecosystem that enables NCC Group’s global workforce to operate efficiently and securely, and deliver timely and effective engagements for our clients. 
 

Summary

SaaS Platform Administration 

  • Manage, configure, and maintain core SaaS applications (e.g., Microsoft 365, Atlassian, Salesforce, ServiceNow, Slack, and other enterprise tools). 
  • Oversee user lifecycle management, including provisioning, deprovisioning, access control, and license optimization. 
  • Monitor system performance, availability, and usage patterns to ensure optimal operation. 

Security & Compliance 

  • Implement and enforce security best practices across all SaaS platforms, including MFA, SSO, RBAC, and conditional access policies. 
  • Collaborate with NCC Group’s security teams to support audits, risk assessments, and compliance initiatives (ISO 27001, SOC 2, GDPR). 
  • Monitor for suspicious activity, misconfigurations, and vulnerabilities within SaaS environments. 

Automation & Optimization 

  • Develop and maintain automation scripts and workflows to streamline administrative tasks and reduce manual effort. 
  • Identify opportunities to improve system efficiency, reduce costs, and enhance user experience. 
  • Support integration efforts between SaaS platforms using APIs, webhooks, and automation tools. 
  • Incident & Problem Management 
  • Troubleshoot and resolve SaaS-related incidents, service disruptions, and performance issues. 
  • Act as an escalation point for complex technical issues raised by service desk or internal teams. 
  • Maintain documentation, runbooks, and knowledge base articles. 
  • Collaboration & Stakeholder Support 
  • Work closely with engineering, IT operations, cybersecurity, and business stakeholders to understand requirements and deliver solutions. 
  • Participate in vendor management activities, including evaluating new SaaS tools and managing renewals. 
  • Support onboarding and training initiatives for new tools and features. 

What we are looking for in you

Functional Skills 

  • Strong understanding of SaaS lifecycle management and cloud service delivery. 
  • Ability to translate business needs into technical configurations and workflows. 
  • Excellent problem solving skills with a structured, analytical approach. 
  • Strong communication skills, capable of working with both technical and nontechnical stakeholders. 
  • Experience working in a security focused or compliance driven environment. 

Technical Skills 

  • Handson experience administering enterprise SaaS platforms such as: 
  • Microsoft 365 / Azure AD / Entra ID 
  • Atlassian Cloud (Jira, Confluence) 
  • Salesforce 
  • ServiceNow 
  • Okta or other identity providers 

  • Proficiency with automation and scripting (PowerShell, Python, Bash, or similar). 
  • Familiarity with API integrations, REST endpoints, and automation tools (e.g., Power Automate, Zapier, Workato). 
  • Understanding of IAM principles, SSO, SCIM, RBAC, and conditional access. 
  • Knowledge of networking fundamentals (DNS, HTTP/S, VPN, proxies). 
  • Experience with monitoring and logging tools for SaaS environments. 
  • Awareness of cybersecurity best practices and cloud security frameworks 

Behaviours

Ways of Working: 

Focusing on Clients and Customers 

The SaaS System Administrator ensures that every system, workflow, and integration ultimately supports the needs of NCC Group’s clients and internal customers. By maintaining reliable, secure, and highperforming SaaS platforms, the role directly contributes to delivering a seamless experience for consultants, analysts, and business teams who serve clients every day. This means anticipating user needs, resolving issues quickly, and continuously improving the SaaS environment to enable exceptional service delivery. 

Working as One NCC 

This role thrives on collaboration. The SaaS System Administrator works closely with cybersecurity, engineering, service delivery, and business stakeholders across regions and functions. Success depends on sharing knowledge, aligning on standards, and contributing to a unified technology ecosystem. By fostering strong relationships and communicating openly, the role helps ensure that NCC Group operates as a cohesive, coordinated global team. 

Always Learning 

The SaaS landscape evolves rapidly, and this role is expected to evolve with it. The SaaS System Administrator embraces continuous learning—whether through exploring new platform capabilities, staying current with security best practices, or experimenting with automation and integration tools. Curiosity, adaptability, and a growth mindset are essential, ensuring NCC Group remains at the forefront of secure and efficient cloud operations. 

Delivering Brilliantly 

This role is accountable for delivering highquality outcomes with precision and reliability. Whether implementing a new SaaS integration, optimizing access controls, or resolving a complex incident, the SaaS System Administrator is expected to execute with excellence. Delivering brilliantly means being detailoriented, proactive, and committed to operational resilience—ensuring that NCC Group’s SaaS ecosystem consistently meets the highest standards of performance and security. 

Ways of working

  • Focusing on Clients and Customers.  
  • Working as One NCC.
  • Always Learning.
  • Being Inclusive and Respectful. 
  • Delivering Brilliantly.  

Our company

At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.   

Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support. 

Come join us?

What do we offer in return?

We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:

  • Transportation and rice allowances
  • Night differential, overtime pay and holiday pay
  • 13th‑month pay and performance‑based bonus plan
  • Day‑1 HMO healthcare coverage for you and dependents
  • Outpatient medicine reimbursement
  • Group life insurance, accidental death & disability cover
  • Employee Assistance Program (EAP) with 24/7 confidential counselling
  • Generous vacation and sick leave, available from Day 1
  • Special Time Off: Take time off for those big moments in life, like getting married/civil ceremony, becoming a grandparent, and welcoming home a new pet.
  • Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings

So, what’s next?

If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to global.ta@nccgroup.com .

About your application

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, please email global.ta@nccgroup.com. All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf (nccgroupplc.com)). We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to screening as a mandatory requirement.