S2 Operations Specialist Debt Services Operations

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

The S2 Operations Specialist plays a critical role within the Recoveries Management team, ensuring the accurate and timely processing of all client and Debt Collection Agency (DCA) file transfers, payment reconciliation, and query resolution. This role is essential for maintaining contractual Service Level Agreements (SLAs) and supporting key client relationships. The successful candidate will be a detail-oriented, proactive, and resilient professional capable of managing multiple priorities under pressure.

This is a 6-month Fixed Term Contract

Salary - £21,900 pro-rata

What you’ll do

• File Management & Data Integrity:

  • Ensure the complete and timely loading of all client inbound and DCA inbound files into the TDX Plato system, strictly adhering to established Service Level Agreements (SLAs) and client operations manuals.

  • Manage and report individual account or transaction line exceptions (rejections) that fail to load into Plato, providing prompt handshake files to clients or DCAs detailing the reasons for failure.

  • Oversee the successful and timely transfer of all client outbound and DCA outbound files from the Plato system, ensuring compliance with contractual timelines and service level agreements.

• Financial Reconciliation:

  • Monitor and oversee daily or weekly cash payments received from DCAs.

  • Prepare weekly client payments, ensuring meticulous reconciliation that matches client transaction backup data to the penny.

  • Match and reconcile DCA invoices (bills) against corresponding DCA transaction files successfully loaded into the system.

• Query and Issue Resolution:

  • Efficiently manage and respond to client and DCA emails received into relevant client inboxes.

  • Process and resolve account-related queries from agencies or clients submitted via the TDX Query Portal.

  • Specifically manage the Payment Reversal process for the largest government client, HMRC.

• Operational Control & Collaboration:

  • Execute any required controls processes as and when instructed.

  • Act as a key liaison, maintaining effective communication with internal teams and external clients and DCAs.

What experience you need 

• Key Transferable Skills & Experience

• Teamwork: Proven ability to collaborate effectively within a team environment to achieve collective goals.

• Communication: Excellent written and verbal communication skills, necessary for liaising with internal and external stakeholders, including clients and DCAs.

• Initiative & Resilience: Demonstrated ability to work effectively under own initiative and maintain performance standards when working under pressure.

• Attention to Detail: Exceptional focus on accuracy and precision, particularly in file processing and financial reconciliation tasks.

• Problem Solving: Strong analytical and problem-solving capabilities to address transaction exceptions, query resolution, and operational issues.

What could set you apart

• Previous experience of working in a financial services environment under pressure and to deadlines

The Perks of being a Equifax Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
 

Primary Location:

GBR-Nottingham

Function:

Function - Fulfillment / Operations

Schedule:

Full time