Job Description:
Job Description: Helpdesk Executive
Job Summary:
The Helpdesk Executive is responsible for providing first-level support to users by diagnosing, troubleshooting, and resolving technical issues related to systems, applications, The role
involves managing support tickets, ensuring SLA compliance, and maintaining high levels of customer satisfaction.
Key Responsibilities:
- Respond to user queries via phone call, email, or ticketing system.
- Log and track the ticket using ticketing tools.
- Provide technical assistance for system diagnostics and basic troubleshooting.
- Ensure timely resolution of issues in line with defined SLAs.
- Escalate unresolved issues to appropriate teams with proper documentation.
- Maintain knowledge of the GOK eProcurement Platform and assist users with platform-related queries.
- Collaborate with team members to ensure smooth operations and knowledge sharing.
Required Skills
Education
BCA / Diploma /B.com/BBA
Language: Kannada and English
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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