Job Description:
Key Process & Technical Knowledge
The OCM Manager should be experienced in:
Designing and executing Organizational Change Management strategies for ERP/SAP programs.
Knowledge of SAP transformation programs and their impact on business processes.
Familiarity with Prosci/ADKAR, Kotter’s Change Model, or equivalent frameworks.
Understanding of communication planning, stakeholder mapping, and business readiness assessments.
Experience with end-user adoption tools (SAP Enable Now, SuccessFactors Learning, or similar).
Integration of OCM with Training, Cutover, and Go-Live activities.
Knowledge of business process transformation across Finance, Procurement, HR, and Operations.
Key Responsibilities
Define and implement the overall OCM strategy and roadmap for the SAP program.
Conduct stakeholder analysis and impact assessments to understand change implications.
Develop and execute a communications plan to keep leadership and end-users informed.
Drive business readiness assessments and report adoption risks to leadership.
Partner with the Training Manager to ensure training content is aligned with change objectives.
Manage change agent / super user networks to cascade awareness and adoption.
Facilitate workshops and town halls to explain benefits, changes, and expectations.
Monitor and manage resistance to change by engaging with business leaders.
Ensure OCM activities are integrated into the project plan and tracked by PMO.
Create KPIs and adoption metrics to measure success of OCM activities.
Provide leadership with recommendations for post go-live sustainment (continuous adoption, refresher training, support structures).
Required Qualifications & Skills
Education & Certifications
Bachelor’s degree in Business, HR, Psychology, or Organizational Development.
Prosci Change Management Certification (or equivalent) preferred.
Experience
10+ years in organizational change management, with at least 5 years in SAP or ERP transformations.
Proven success in large-scale business transformation projects.
Strong experience in executive stakeholder management.
Technical Skills
Knowledge of SAP S/4HANA business impacts across modules.
Familiarity with training & adoption platforms (Enable Now, SuccessFactors Learning).
Ability to design adoption dashboards and KPIs.
Soft Skills
Exceptional communication and facilitation skills.
Strong stakeholder influence and negotiation skills.
Ability to lead cross-functional teams through change and uncertainty.
Empathy and resilience in handling user resistance.
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