Robotics Field Support Technician

Overview

We’re seeking a Robotics Field Support Technician to join our NYC-based team, and help us scale our growing fleet of robot deployments. We are an early stage company moving very fast in a rapidly growing space, and welcome people from any background as long as you’re excited to join our mission, drive immediate impact, and create a future where automation is accessible to all.

Who You Are

• You bring an extreme sense of urgency to your work - you move quickly and decisively to get things done, and you are always trying to think one step ahead.
• You wont be shying away from frequent travel to customer sites, up to 3 or 4 weeks a month to various locations across the US may be requried.
• You have the knack for understanding how complex mechanical and electrical systems work. Typically you like putting things together “without the manual”.
• You know how to surprise and delight customers by building strong relationships in every interaction and properly setting + overdelivering on expectations.
• You thrive in a high-trust, high-autonomy environment. You don’t need to be micromanaged on what the top priorities are at any given moment

What You’ll Do

• Travel to our customer sites to:
  • Install, upgrade, and troubleshoot our robots in the field.
  • Train and support our customers’ employees to get the most out of our robots
• Use your extensive knowledge from the field to bring the voice of the customer to our product, software and ML teams as they design and build our robots and software
• When at HQ, help build our actual robots, from giving input on design and component selection, to assembly and testing
• Provide outstanding remote customer service in slack, text, or over the phone - monitor robot performance and triage issues proactively as they come up

Bonus Skills

• Experience with CAD and 3D Printing
• Computer assembly, administration, and networking
• Familiar and comfortable with VR headsets
• Experience building and troubleshooting robotic and mechanical systems

About Ultra

Ultra builds AI-native industrial robots that actually work in the real world. Our systems automate mission-critical warehouse labor end-to-end, starting with e-commerce order packaging. We deploy fast, learn from real production data, and iterate aggressively. We already have multiple revenue-generating robots operating in U.S. warehouses, and are now scaling toward hundreds of deployments over the next couple years. Our goal is simple: build the most advanced, most productive industrial AI robots on the planet.