The Clinical Manager is a Registered Nurse leader responsible for clinical oversight and case management for BAYADA ASSISTIVE CARE/HOME CARE clients in the home setting. This role partners closely with the Director, Client Services Manager, and office team to ensure safe, high‑quality, compassionate care, strong client and caregiver relationships, and adherence to BAYADA policies, clinical standards, and regulatory requirements. The Clinical Manager provides clinical leadership to field staff, conducts client assessments, develops and manages care plans, and drives outcomes aligned with BAYADA’s mission and ASSISTIVE CARE practice goals.
Conduct comprehensive client assessments in the home and complete the care planning process, including initial and ongoing reassessments as required by policy and payor regulations.
Develop, implement, and update individualized care plans that reflect client goals, functional status, risks, and social determinants of health; ensure alignment between written and electronic care plans.
Provide ongoing clinical and case management oversight for an assigned caseload, ensuring services are delivered safely, effectively, and in accordance with BAYADA standards and state/federal regulations.
Collaborate with physicians and other health care providers to coordinate care, obtain and document verbal orders, and ensure timely, accurate completion of required clinical documentation and orders.
Conduct clinical visits (reassessments and supervisory visits) at required frequencies, documenting changes in condition, risks, and interventions; escalate complex cases to clinical leadership as appropriate.
Provide clinical oversight, supervision, and development of home health aides and other field employees, including ongoing skills assessment, education, and competency review in the home and office settings.
Deliver individualized coaching and feedback during client visits, reinforcing safety protocols, procedures, documentation expectations, and BAYADA policy; document follow‑up actions and performance trends.
Identify high‑potential caregivers and collaborate with the office team to connect them with training, scholarship, and growth opportunities (e.g., BAYADA recognition programs, scholarship and career pathways).
Foster a culture of engagement and recognition by actively using BAYADA Celebrates, BAYADA Bucks, and other recognition tools to motivate and retain field staff.
Build and maintain strong relationships with clients and families through clear, compassionate, and proactive communication, reinforcing BAYADA’s commitment to dignity, independence, and quality of life at home.
Partner with the Client Services Manager to appropriately match caregivers and clients, quickly address concerns, and support long‑term retention of clients and hours on service.
Maintain and utilize a community resource list and ancillary service knowledge (e.g., adaptive equipment, social supports) to address needs beyond the care plan and help keep clients safely at home.
Collaborate daily with the Director, Client Services Manager, and office team to manage caseload growth, visit schedules, and staffing plans that support ASSISTIVE CARE lifecycle and performance expectations.
Participate actively in team meetings (e.g., daily standups, weekly forward/Week‑in‑Review, case conferences) to review high‑risk clients, open referrals, and key clinical and operational priorities.
Use sound clinical and operational judgment to prioritize work, maintain caseload, and support office initiatives and quality improvement activities (e.g., audits, incident follow‑up, risk mitigation planning).
Ensure timely, accurate completion of clinical documentation in BAYADA systems (e.g., AlayaCare/Viv) to support compliance, billing, payroll, and reporting requirements.
Role model The BAYADA Way and ASSISTIVE CARE Top 10 Expectations in all interactions with clients, families, caregivers, and teammates, demonstrating compassion, excellence, and reliability.
Champion a culture of safety, inclusion, and continuous improvement, encouraging open communication, feedback, and collaboration across roles and offices.
Education:
Graduate of an accredited school of nursing; Registered Nurse (RN) license in good standing in the state of Arizona.
Experience:
Minimum of two (2) years of recent clinical experience, preferably in home care, med‑surg, LTC, or related setting.
Prior experience with higher‑acuity clients (e.g., trach/vent) strongly preferred, especially for offices serving medically complex populations; pediatric experience required when supporting pediatric clients.
Develops Talent: Invests in caregiver development through coaching, skills‑building, and thoughtful feedback to help team members grow their skills and careers while advancing BAYADA’s goals.
Customer Focus: Builds strong, trusting relationships with clients, families, and field staff, responding quickly to needs and concerns to ensure an exceptional home care experience.
Interpersonal Savvy: Navigates complex interpersonal situations with empathy and professionalism; promotes harmony and collaboration across diverse team members and families.
Communicates Effectively: Tailors communication to different audiences, actively listens, and ensures that care plans, changes, and expectations are clearly understood by caregivers, clients, and the office team.
Decision Quality: Uses clinical judgment and BAYADA policies to make timely, well‑reasoned decisions, escalating appropriately when client or caregiver safety, quality of care, or compliance could be impacted.
Situational Adaptability: Adjusts schedule, approach, and communication style as client needs, acuity, or office demands shift, maintaining focus on safe, reliable care at home.
Cultivates Innovation & Drives Engagement: Identifies creative solutions to keep clients safely at home, remove barriers to care, and enhance caregiver and client engagement through recognition, resources, and collaborative problem‑solving.
BAYADA Offers:
Established in 1975, BAYADA is a nonprofit organization that has remained independently operated and has never been sold. With a team of over 35,000 employees, BAYADA served 168,660 clients in 2025. The organization currently provides services across 22 states and 6 countries—and continues to grow.
Compassion. Excellence. Reliability
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As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.