Primary Duties & Responsibilities:
Manage and respond to patient communications through MyChart in a timely and professional manner.
Coordinate patient care across the continuum, including follow-up scheduling and care planning.
Order and track diagnostic tests, labs, and imaging per provider instructions.
Communicate test results and provider recommendations to patients clearly and accurately.
Act as a liaison by facilitating communication and coordination of care between patients, families, and healthcare team members; explain routines and procedures to patients and coordinate patient care information to appropriate sources.
Collaborate closely with physicians, advanced practice providers, and clinical staff to ensure efficient clinic operations.
Provide post-visit education and instructions to patients, reinforcing treatment plans and self-management strategies.
Identify and escalate urgent clinical concerns appropriately.
Coordinate patient care, order diagnostic tests, convey findings to physician, process prescription refill requests in accordance with clinical protocols and provider guidance, and assist with referrals to outside sources.
Assist physician and provide support with examinations, procedures and other processes related to direct patient care.
Working Conditions:
Job Location/Working Conditions
Normal office environment
Exposure to blood-borne pathogens
Requires protective devices
Patient care setting
Direct patient care setting
Physical Effort
Typically sitting at desk or table
Typically standing or walking
Typically bending, crouching, stooping
Occasional lifting (25 lbs or less)
Equipment
Office equipment
Clinical/diagnostic equipment
Education:
A diploma, certification or degree is not required.
Certifications/Professional Licenses:
Work Experience:
Skills:
Driver's License:
Required Qualifications:
Education:
No additional education unless stated elsewhere in the job posting.
Certifications/Professional Licenses:
Work Experience:
Skills:
Chronic Care, Clinical Experience, Clinical Research Management, Clinical Research Methods, Clinical Research Operations, Continued Learning, Critical Thinking, Customer Empathy, Effective Written Communication, Electronic Health Records (EHR), Epic EHR, Oral Communications, Patient Care, Patient Care Plans, Patient Education, Prioritization, Research Oriented, Spreadsheet Software, Statistical Analysis Software (SAS), Team CollaborationFor frequently asked questions about the application process, please refer to our External Applicant FAQ.
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Personal
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/