RN Care Manager, Intake Team

What You'll Do

The Enterprise RN Intake Team is responsible for completing risk assessments and comprehensive initial assessments for patients. This role ensures that each patient's clinical, psychosocial, and environmental needs are accurately evaluated, documented, and triaged to the appropriate level of case management. The Intake RN manages an assigned queue of patients, ensuring timely completion of assessments and smooth transitions to longitudinal care teams. In addition, this role supports Express Lane operations and actively participates in market expansion efforts by providing temporary coverage during new launches, growth periods, or staffing transitions. The Intake RN collaborates closely with the broader clinical team to promote safe, effective, and efficient coordination across the continuum of care and reports to the Manager Enterprise RN. The Enterprise RN Intake Team plays a key role in ensuring the beginning of every patient's journey with Strive reflects compassion, clarity, and trust. Through high-quality assessments and empathetic communication, this role helps patients feel understood, supported, and confident in their care journey. 

Essential Functions 

• Serves as the patients first clinical touchpoint at Strive. 
• Supports Express Lane activities, including HRA’s, care plan initiation, and follow-up scheduling with accuracy and within established timeframes. 
• Manages assigned intake queue and tasks efficiently to ensure timely completion of intial assessments and smooth handoffs to regional teams. 
• May at times conduct outreach to engage patients referred to for case management and verifies readiness for participation. 
• Uses established workflows and clinical judgment to identify barriers to care, social determinants of health, and support needs. 
• Collaborates with care team members, including nurses, social workers, and providers, to ensure coordinated patient transitions to longitudinal care. 
• Accurately documents all patient assessments, interventions, and outcomes in accordance with NCQA, CCM, and Strive standards. 
• Actively supports market expansion initiatives by providing temporary coverage during new launches, growth periods, or staffing transitions, ensuring continuity of care for patients. 
• Maintains up-to-date knowledge of case management policies, workflows, and quality standards. 
• Participates in quality audits, performance improvement initiatives, and continuing education. 
• Ensures that all patient interactions reflect Strive’s values of empathy, accountability, and clinical excellence. 
• Explains the intake and care-management process in plain language to promote comfort, comprehension, and engagement.
• Uses culturally sensitive communication to identify patient goals, values, and barriers 
• Works independently in a remote environment while collaborating across multidisciplinary teams. 

 

Minimum Qualifications 

• Associate’s degree from accredited school of nursing. 
• Active RN license (compact state and agree to obtain relevant non-compact licensure). 
• Minimum 3 years of clinical experience with minimum 2 years in Case Management. 
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.   
• Ability to travel and be onsite to meet business needs.  

 

Preferred Qualifications 

• Active RN license in Michigan and/or Illinois 
• Proficiency in EMR and case management platforms 
• Effective communication, assessment, and documentation skills 
• Strong analytical skills 
• Experience with complex, chronic, or high-risk populations (e.g., CKD, ESRD) strongly preferred. 
• Value-Based Case and payor experience  
• Case Management Certification or agreement to renew/obtain upon 12 months of hire. 

 

Annual Salary Range: $74,000.00-$90,000.00