Risk Partnerships Commercial Manager

Your mission is to design, source, and manage the Risk (KYC, AML, Fraud, and Payments) third-party partner landscape in collaboration with our Product leaders, that allows us to onboard players globally while remaining fully compliant with local regulations and international standards. You will turn "compliance costs" into a competitive commercial advantage. It is a strategic role that blends financial compliance with partnerships and business strategy.

What you will be doing : 

1. Strategic Partner Landscaping & Selection

• Market Intelligence: Map the global RegTech landscape to identify best-in-class providers for ID verification (OCR/Biometrics), Sanctions/PEP screening, and behavioral fraud detection.
• End-to-End RFPs: Lead the Request for Proposal (RFP) process—from gathering technical requirements from the internal teams to final partner selection.
• Gap Analysis: Constantly evaluate our current portfolio against new territory requirements to identify necessary new partners.

2. Commercial & Contract Management

• Negotiation: Drive hard-line negotiations on unit pricing, tiered volume discounts, implementation fees and terms such as SLAs and liabilites.
• Contract Lifecycle: Manage renewals and terminations, ensuring we are never locked in to underperforming tech.

3. Operational Excellence & Integration

• Performance Monitoring: Own the Partner performance engagement — ensuring tracking against KPIs such as KYC Pass Rates, False Positives, and API Latency.
• Workflow Design: Collaborate with Product and Partner to ensure continual optimisation and frictionless experience within the player journey.
• Troubleshooting: Act as the senior escalation point for partner service issues

4. Ongoing Partner Management

• Quarterly Business Reviews (QBRs): Hold partners accountable through rigorous QBRs, ensuring their roadmaps align with our growth strategy.

 

We are looking for someone who:

• Has at least 5 years in iGaming, Fintech, or Payments.
• Has the "Hybrid" Mindset: You can discuss API documentation with a Developer, unit economics with a CFO, and AML Policy with a MLRO.
• Has RFP Mastery: Proven experience running complex software tenders and scoring models.
• Has the Technical Familiarity: You know the difference between "Document Verification" and "Database Verification" and when to use each.
• Has Certifications : CAMS or ICA certificates are highly regarded.