Risk Operations Manager

Salary to be commensurate with experience

The hiring range for this position is $101,600 - $127,000/annually

The full salary range for this position is $101,600 - $158,750/annually

The deadline to submit applications is February 15, 2026. Please note, The City of Aurora will conduct ongoing screenings of applications on a first come, first-serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice.

OVERVIEW OF JOB 

The Risk Operations Manager plans, organizes, directs and implements strategies for the city’s Risk Management program. This role provides technical supervision and direction over the administration and disposition of worker's compensation and multi-line liability claims.  

PRIMARY DUTIES & RESPONSIBILITIES  

• Establishes short- and long-term divisional priorities, goals, and objectives with the Senior Risk Manager. 

• Supervises workers’ compensation adjusters, provides guidance on complex claims, evaluates and recommends how to resolve indemnity claims, including settlement positions. Reviews, evaluates, and recommends acceptance or contest of workers' compensation claims.  

• Supervises multi-line claims adjusters who handle general and auto liability, auto physical damage, and property claims. Reviews and evaluates multi-line claims and recommends resolution/settlement or denial of claims.  

• Works with insurance carriers to obtain reimbursement for covered claims above the self-insured retention.  

• Assists the multi-line adjusters with bodily injury settlement negotiations and evaluations to present to management.  

• Generates reports from the Risk Management Information System as requested by management and other departments.  

• Provides claims data at the request of various state agencies, including statutory required reports to the Division of Workers’ Compensation.  

• Presents risk management training to new employees and current supervisors, including on-the-job injury procedures.   

• Selects, trains, evaluates, and monitors performance of staff. 

• Coordinates with in-house and outside legal counsel on litigation matters and updates insurance carriers as needed. 

• Presents recommended settlement evaluations to the Senior Risk Manager and City Attorney’s office.  

• Monitors legislative and judicial actions affecting risk management operations.  

• Performs additional duties as assigned.  

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. 

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered. 

Education:   

• Bachelor's degree in business or public administration, risk management, insurance or a related field.  

Experience:   

• At least 5 years of progressively responsible risk management or claims experience. 

• At least 3 years supervisory experience with at least 2 years managerial experience. 

Licenses and Certifications Required:   

• Valid Colorado Drivers’ license 

Preferred Qualifications:  

• Associate in Claims (AIC), Associate in Risk Management (ARM), Certified Risk Manager (CRM), or Chartered Property Casualty Underwriter (CPCU).  

Knowledge: 

• Knowledge of applicable state to workers' compensation laws and division rules. 

• Knowledge of the Colorado Governmental Immunity Act and the principles of public entity liability. 

• Knowledge of principles of auto liability, commercial property, and cyber liability claims. 

• Understands best practices in claims handling for worker's compensation and multi-line claims.  

• Understands applicable federal and state laws and regulations applicable to all lines of insurance coverage.  

Skills:   

• Strong interpersonal communication and presentation skills. 

• Excellent writing and negotiation skills. 

• Critical thinking and problem solving. 

• Analytical and managerial skills.  

Abilities:   

• Ability to mentor and develop future leaders. 

• Ability to establish and maintain effective, positive relationships with employees, citizens, attorneys and City management.  

• Capable of working effectively under stressful conditions with minimal supervision.  

• Ability to handle sensitive situations with tact and diplomacy. 

• Ability to communicate effectively both orally and in writing.  

WORKING CONDITIONS  

Essential Personnel:  

• When a local announcement of emergency or disaster is declared by the city, all City of Aurora employees may be required to work as essential personnel. 

Physical Demands: 

• Mostly sedentary physical work requiring ability to lift a maximum of 10 pounds. 

• Occasional lifting, carrying, walking and standing.  

• Must have clear speech communication and hearing to communicate with employees and citizens. 

• Must have good vision for data analysis and preparation. 

• Hand/eye coordination for operation of computer keyboard and motor vehicle. 

Work Environment: 

• Works in a clean, comfortable environment. 

• On occasion, may be required to conduct on-site visits outdoors or in industrial settings. 

Equipment Used: 

• Standard business and professional tools and equipment. 

• Cell phone