Risk Operations Group Manager

Citi is undergoing a Transformation to modernize and simplify the bank. We’re raising the bar and taking the opportunity to reevaluate the way we do business. This includes fostering a culture of curiosity and excellence and shifting our mindset to be simpler and data driven, making Citi an easier place to work and improving client experience. If you’re ready to be at the forefront of Transformation while taking your career to the next level, we invite you to come and join us!

The Institutional Credit Management (ICM) team is a critical component of Citi’s First Line of Defense for wholesale lending and counterparty credit risk. It partners with businesses Citi-wide to ensure we have best-in-class risk and control capabilities. ICM also plays an important role in Citi’s Transformation efforts by helping to drive a Citi-wide focus on wholesale credit risk management. Through ongoing investment in processes, controls, systems, and governance, ICM continues to further embed consistency and best practices across Citi, driving closer alignment between our business and regulatory goals. Our goal is to
transform the end-to-end wholesale lending process and establish a consistent operating model with a focus on improved processes, controls, and enhanced technology to achieve best-in-class processing capabilities to support our client franchise.
The Business Simplification and Process Reengineering role will drive the re-alignment and re-engineering of Global Credit Risk Management Services (CRMS) within the ICM organization by analyzing processes, controls, policy, and procedures while providing solutions that will inform the simplification of the operating model. This position supports the strategic agenda and will require cross-functional collaboration with business, technology, and operational teams throughout the lifecycle of each initiative.
This includes developing robust controls, aligning policy, processes, and procedures, and leveraging – or adopting - technology to improve the overall risk control environment. This role will collaborate with transformation leads and other stakeholder across the enterprise to continuously evaluate the timeliness, effectiveness, and accuracy of the CRMS functions.

Proven expertise in risk management disciplines, and process simplification across the end-to-end wholesale lending lifecycle is required. Additionally, advanced communication and diplomacy skills are required to guide and influence stakeholders that include colleagues across other areas of the organization.

The suitable candidate is expected to be a self-starter and be comfortable to work with ambiguity under tight deadlines.
 

What you’ll do:

• Drives results for the wider team by managing cross country processes, identifying risks, opportunities and suggesting solutions
• Take ownership of tasks, initiatives and projects; manage them to their completion
• Oversees and manages team in ensuring accuracy and completeness of activities performed
• Reviews guidelines and regulations issued from time to time and ensure that requirements are met and gaps are remediated
• Structure a risk management-based approach with proven methodologies to serve as enablers to the successful execution of the organizational strategy
• Ensure initiatives align to the established control frameworks and are driving control automation, reducing reliance on manual solutions, and mitigating overall risk.
• Assist in performing a detailed analysis on the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies.
• Drive tactical and strategic planning to ensure the program corrective actions plans are met. This includes identifications, documentation, reviews of multiple before dissemination on a regular basis
• Support tracking of Issue Management (CAPs/Issues), and in-country audits from ideation to IA validation.
• Support teams in the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.

Competencies:

• Experience working in a global, dynamic environment.
• Excellent interpersonal and communication skills.
• Strong leadership and motivational skills.
• Team management skills
• Project management certification preferred.
• Negotiation and Influencing skills.
• Superior Planning & Organization skills.
• Excellent Workflow Management skills / experience.
• Pro-active, flexible, have good organizational skills and must be team player.
• Creates executable path and drives meaningful outcome.
• Virtual /remote management.
• Innovation and Change Management implementation.
• Proficient use of Microsoft Applications.

Qualifications:

• 10+ years of experience in strategy development and execution related with credit, lending, banking or regulatory projects.
• Strong wholesale lending product domain knowledge across including reference data across the various financial products.
• Strong understanding of key credit risk performance metrics, macroeconomic indicators, and general banking concepts.
• Experience with senior engagement management roles and program execution of significant scope in financial services for large organizations.
• History of partnering closely with, engineering, operations, and/or risk to drive change in an organization.
• Communication skills and ability to influence others and deliver clearly articulate presentations to senior leaders.
• Ability to work across all levels of management independently and effectively.
• Experience in defining controls or implementing policy changes.

What we can offer you:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Work in a challenging area of the financial industry with one of the world's leading companies with exposure to variety of products, processes and controls.
• Cooperation with a high quality, international, multicultural and global team.
• Work in a friendly and diversified environment, appreciating differences in style and perspective and using them to add value to decisions leading to organizational success.
• Management supporting balanced and agile work (flexible working hours, home office).
• A chance to make a difference with various affinity networks and charity initiatives.
• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
• Additional day off for volunteering
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees
• Copy and paste the URL below into a new tab on your web browser to view the Remuneration Regulations extract:
• https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope_plc_05012025_A.pdf

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-AZ1

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Job Family Group:

Operations - Services

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Job Family:

Credit Maintenance

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Time Type:

Full time

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Primary Location Full Time Salary Range:

340 990,00 zł - 580 610,00 zł

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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