Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
What you’ll do
Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you!
Responsibilities
- Plan, lead and execute large-user migrations end-to-end: coordinate technical steps, apply migration-based grace periods (AMP), monitor progress, resolve blockers, and ensure smooth onboarding at scale.
- Run and interpret Hubble/SQL queries and build simple dashboards to track migration status, rejection rates/types, SLAs, and backlogs; use data to set priorities and drive migration decisions.
- Configure internal systems queues for migration workflows: create, update, close queues and set routing/prioritization rules to support high-volume changes.
- Execute and validate reporting and API integrations for large users during migrations; troubleshoot data, sync, or integration issues.
- Review KYC/KYB documents and make verification decisions for onboarding and exception cases.
- Communicate with account teams, Vendor Managers, and external users: lead status calls, set meeting cadence, escalate approvals to leadership when required, and coordinate cross-functional input.
- Join user calls and incident channels to troubleshoot live issues, remove blockers quickly, and participate in incident response when tagged.
- Provide weekly and ad-hoc status updates to stakeholders and the Special Handling DRI; maintain timelines and clear exit criteria for projects.
- Create and maintain documentation: plans, Jira tickets, runbooks, post-mortems, and retrospective notes to capture lessons learned.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Communication & Engagement: Strong English communication skills (written and verbal) with the ability to explain technical concepts to Stripe’s largest customers.
- Analytical Problem-Solving: Ability to synthesize large amounts of data to identify key trends and inform decisions.
- Adaptability: A quick learner who is comfortable working in-office, handling ambiguity, and prioritizing in a fast-moving environment.
- User-Facing Experience: Proven experience in user-facing roles, including joining customer calls to understand complex business requirements and craft tailored solutions.
- Operational Mindset: A process-oriented mindset with the ability to get things done and a history of identifying and solving internal process inefficiencies.
- User-First Approach: You are energized by the challenge of solving difficult problems and always maintain a user-first perspective.
- In-office work schedule: Available to work 100% on-site (Monday–Friday) at Paseo de la Reforma, CDMX.
Preferred qualifications
- Technical Familiarity:
- Some experience with SQL.
- Some experience with API integrations.
- Risk & Compliance Background: Prior experience in KYC/KYB verifications, risk analysis, investigations, or risk operations.
- Industry Expertise: Risk experience in payments, e‑commerce, or fintech (specifically card-not-present risk) and knowledge of risk detection tools, prevention methods, and schemes.
- Growth Experience: Prior experience at a growth-stage internet/software company or across multiple industries/verticals.
- Stakeholder & Project Management: Excellent stakeholder management, communication, and negotiation skills, with experience working on project improvement initiatives.
- Queue Management: Experience working from queues and participating in incident/on-call rotations.