Risk Infrastructure Change Management & Adoption Lead

The role:

We are seeking a highly experienced and strategic Change Management and Adoption Lead to drive the successful integration of new processes, technology, and AI initiatives across the Risk Infrastructure (RI) Portfolio, which supports critical functions like the Decision Engine, Risk Data Team, and Credit Bureau Reporting.

Operating with a strategic mindset, this role is not just about communication, but about driving measurable adoption, mitigating resistance, and ensuring that strategic changes translate into sustainable operational excellence and minimized risk. This individual will be the key driver in shifting the RI team's focus from tactical execution to strategic direction by expertly guiding the people side of change.

What you’ll do: 

• Lead End-to-End Change Strategy: Design, develop, and execute comprehensive change management strategies (including sponsor roadmaps, resistance management plans, and reinforcement strategies) for high-impact initiatives, particularly those involving new technologies and AI/ML model adoption.
• Adoption Measurement & Reinforcement: Define clear adoption metrics and success criteria. Develop and implement reinforcement mechanisms to ensure changes are sustained long-term and that teams achieve proficiency in new tools and processes.
• Strategic Communications Planning: Develop and execute communication strategies for the RI Portfolio, ensuring stakeholders—from C-level leadership to delivery teams—are informed, aligned, and understand the 'Why' behind strategic shifts and project objectives (Strategy, Design, Execution, Support phases).
• Stakeholder Analysis & Engagement: Conduct thorough stakeholder impact assessments to identify how specific changes affect different teams and manage resistance proactively. Serve as a key liaison between Portfolio leadership, Delivery teams, and Business Units.
• Training and Readiness Oversight: Oversee the development and delivery of training materials and readiness activities, ensuring that end-users (the Delivery teams) have the necessary knowledge and skills to successfully transition to new ways of working.
• Cultural & Governance Alignment: Partner with the Governance workstream to embed change management principles into the overall RI operating model, ensuring consistency in how organizational change is managed and communicated.
• Communication Content Development: Author and manage high-impact internal communications, including strategic updates to leadership, program dashboards, monthly/quarterly business reviews (MBRs/QBRs), and internal news/artifacts (Confluence pages).

What you’ll need:

• Experience: 7+ years of experience in dedicated Change Management, Organizational Development, or Program Management roles with a heavy emphasis on organizational change.
• Deep Change Management Expertise: Proven, hands-on experience applying a structured change management methodology (e.g., ADKAR, Lewin's 3-Step Model) to large-scale technology implementations and complex business process redesigns.
• Management Consulting Background (Preferred): Prior experience in a management consulting environment, demonstrating exceptional structured problem-solving, stakeholder influencing, and executive communication skills.
• Technology & AI Adoption: Demonstrated experience driving adoption of new enterprise technology platforms, specifically in the areas of credit risk, decisioning engines, data governance, or AI/ML model deployment.
• Communication Skills: Exceptional ability to distill complex, technical information (e.g., Decision Engine logic updates, Risk Data governance changes) into clear, concise, and persuasive messaging for diverse audiences.
• Certifications (Nice to Have): PROSCI or other recognized Change Management certification.

Education: Bachelor’s degree in Business Administration, Organizational Behavior, Communications, or a related field.