Risk & Incident Officer

Job Description:

Risk & Incident Officer

Bupa Place, Salford Quays or Willow House, Staines – hybrid working with minimum 1 day in the office

Permanent

Full time – 37.5 hours per week

Salary up to £56,300 DOE

We try to consider all types of flexibility, including locations, hours and working patterns. Please note that we are unable to offer sponsorship for this position.

We make health happen:

At Bupa, our purpose is to help people live longer, healthier, happier lives — and make a better world. As a Risk & Incident Officer, you’ll play a key role in protecting our customers and our business by supporting the delivery of robust risk, control and governance practices across UK Insurance Operations.

Working closely with the Senior Risk, Control and Governance Manager and operational risk owners, you’ll help embed Bupa’s Risk Management Framework into day‑to‑day activity. You’ll support teams to identify, manage and mitigate risk, strengthen controls and ensure customer outcome risks are well understood and effectively managed.

How you’ll help us make health happen:

• Support the identification, assessment and management of operational and customer outcome risks across Operations.
• Maintain and update risk registers, ensuring risks and controls are clearly documented and kept up to date.
• Support control testing and attestations, ensuring activity aligns with framework and reporting requirements.
• Help coordinate incident management activity, supporting root‑cause analysis and remediation actions.
• Work with audit teams to support audits, including input into scope, facilitation and tracking actions to completion.
• Promote strong risk awareness by supporting teams with guidance on risk management, incidents and control effectiveness.
• Support the development of effective governance across the function, escalating issues and concerns where needed.
• Work closely with Control & Standards and Incident & Remediation teams to ensure consistency of approach across UKI.

Key Skills / Qualifications needed for this role:

Essential

• Experience working within risk, controls, governance or incident management roles, particularly logging/recording risks and working with controls in a project or operational context.
• Understanding of risk management frameworks, including risk identification, control assessment and mitigation.
• Experience working in a regulated or controlled environment.
• Strong stakeholder‑management skills, able to build relationships and influence at all levels.
• Good analytical skills, with the ability to review data, risks and controls and identify trends or issues.

Desirable

• Experience within financial services, insurance or healthcare.
• Exposure to audit activity, control testing or assurance processes.

What you’ll bring

• A solutions‑focused mindset, with the confidence to challenge constructively and support continuous improvement.
• Clear written and verbal communication skills, including the ability to explain risk concepts simply.
• Highly organised, with strong attention to detail and the ability to manage multiple priorities.
• A collaborative approach, working effectively across teams and functions.
• Integrity, professionalism and a strong focus on delivering good customer outcomes.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: careers@bupa.com   

Time Type:

Full time

Job Area:

Call Centre

Locations:

Bupa Place, Staines - Willow House