At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
Our non-financial risk team are responsible for advising, supporting and enabling the first line of defence in identifying, mitigating and monitoring operational risks on a day to-day basis.
As the successful applicant you will become the Risk Business Partner supporting our Customer Services division. You will develop strong, meaningful relationships at a senior level, challenging and influencing the leadership team to ensure that risks, incidents and controls are managed effectively. You will work in partnership with business leaders to identify and assess operational risks and create robust risk mitigation plans in line with organisational risk appetite. Alongside this you will participate in the review, development and implementation of risk registers, policies, procedures and controls.
Summary of the Role & Key Responsibilities
Be an expert in all non-financial risk frameworks and provide accurate, timely and reliable advice. Successfully implement and maintain assigned risk management frameworks, with specific responsibility for the customer outcome testing framework. This includes Consumer Duty KPI definition and monitoring, outcome testing (policy, framework and testing), and collaboration with the Consumer Duty Forum. Maintain full and ongoing awareness of group and regulatory requirements in relation to assigned frameworks. Translate group policies, regulatory requirements and industry best practice into proportionate, engaging and practical guidance for local teams.
Provide advice and support on complex risk management issues and adapt the standard frameworks/approaches to enable good business and customer outcomes, whilst remaining within the required group and regulatory standards.
Engage and motivate the 1LOD community, through risk workshops and other engagement activities.
Escalate any instances non-compliance with policies, process and regulations appropriately. Build and sustain a positive risk culture and risk management capabilities across 1LOD. Deliver corporate induction, workshops and other risk management presentations as required.
Lead and direct incident management working groups to mitigate the impacts arising from material operational risk and compliance incidents. Manage the end-to-end incident life-cycle, including incident escalation, root cause analysis, corrective actions, preventative actions, monitoring action plans and lessons learnt exercises for material incidents. Analyse and gather insight from incident trends to form proactive interventions.
Train, coach and direct other team members on applying specified non-financial risk frameworks. Delegate and oversee completion of work.
Lead and deliver initiatives to implement all non-financial risk management frameworks, such as Risk Acceptance, Risk & Control Self Assessments (RCSA) and risk registers. Maintain industry knowledge of all non-financial risk frameworks.
Produce high quality, accurate and insightful presentations / reporting for senior management and risk committees.
Build excellent working relationship with central teams, influences central decision making to improve outcomes and challenges group requirements as appropriate.
Please note the successful candidate will need to attend the Bristol office 4 days per week as the Customer Services division require the business partner to have an in-person presence.
Desired Previous Experience
Previous experience in operational risk, audit, internal control management or related discipline
Previous experience of working with customer service teams, customer journey mapping or outcome testing
Desirable Education and Technical Ability
Relevant risk management qualification – essential
Excellent spoken/written English - essential
Degree level education - desirable
Good knowledge of the FCA and Consumer Duty requirements – desirable
Good knowledge of the financial services / automotive industry – desirable
IT Applications
Experience using risk systems e.g. Symbiant, Risk Wizard, ARIS
Excellent IT literacy for all MS office products, specifically Powerpoint & Excel.
What we offer
Rewards & Financial Benefits
Competitive starting salary & contributory pension scheme, Annual salary review and bonus scheme, EV company car, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) Retail discounts programme, GymFlex membership options, Cycle to Work scheme
Health & Wellbeing
Life Assurance, Health assessment options, Travel insurance, Critical illness cover, Personal accident insurance.
Time Off & Work–Life Balance
25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable).
Workplace & On-Site Facilities
Free parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!
Why Ayvens?
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.