Risk and Anti-fraud Agent

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 39 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

The Role:

If you are at the beginning of your career and are interested in Fraud Prevention in the ever-changing world of payments, this is the role for you. As a member of our team, you will be responsible for detecting and preventing fraudulent activities, conducting investigations, and ensuring compliance with regulatory requirements. You will utilize a variety of tools and methods to identify fraud patterns, reduce risk, and protect SumUp and our merchants from criminal activity.

What you'll do:

• Monitor and analyze customer transactions to detect fraudulent activities and trends, preventing financial loss for the company.
• Manage fraud-related notifications from processors, acquirers, and external PSPs.
• Propose process improvements, based on established best practices, to identify and address risks effectively.
• Exercise sound judgment in line with company values and established policies and procedures.
• Support daily operational functions by addressing Risk and Anti-fraud inquiries from clients and internal business channels.
• Collaborate with internal and external partners to monitor and manage fraud incidents across various products and channels.
• Stay up-to-date with industry trends and best practices in fraud prevention and share knowledge with the team.

You'll be great for this position if:

• You have a good understanding of the payment cycle and the different methods by which payments are processed.
• You have knowledge of Seller and Buyer Fraud Tactics, as well as Anti-Money Laundering and Data Privacy best practices.
• You have excellent communication skills (both verbal and written) in English.
• You possess strong analytical skills and the ability to multi-task in a fast-paced, production-oriented environment.
• You have intermediate experience with Word and Excel (experience with Salesforce is a plus).
• You have a "critical thinking" mindset—you enjoy suggesting smarter alternatives.
• You are organized, independent, and comfortable working on varying shifts.

 

Why you should join SumUp:

• 🌍 You’ll play a key role in a scale-up that in turn is part of a truly global team of 3000+ people from 60+ countries, spread across 4 continents.
• 🚀 You'll have the opportunity to make an impact irrespective of your job description. You'll have the space to drive your career and take ownership of projects.
• 🌴 You’ll receive 25 days’ paid leave, increasing with tenure, and paid vacation for certain occasions. You’d enjoy a paid 1 month Sabbatical vacation after 3 years.
• 📚 You’ll receive an individual learning budget and can take 10 days educational leave to expand your skillset.
• 🍎 You’d have monthly digital food vouchers.
• 🚖 You’d have monthly budget for a wide choice of benefits and discounts ranging from transport, food, learning and more (re:benefit platform) 🚌🍗💡🎁.
• ❤️ You'd have access to additional health insurance, life insurance and co-sponsored Multisport card 🎾.
• 💜 You’d enjoy funded therapy & coaching sessions with licensed psychotherapists.
• 👶🏼 You’d enjoy a child birth/adoption bonus.
• 🚌 You’d have access to a free shuttle buses from Joliot-Curie metro station and more.

This job is on-site - Sofia

MORE ABOUT US 

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.