POSITION SUMMARY
The RHVAC Supervisor is responsible for managing a team of technicians and providing excellent service to our partner in this area of the business. This includes coaching, counseling and providing on-the-job training for team members to successfully meet the goals and service levels established for the team. This is a working supervisor role, and as such, the supervisor is expected to assist with or take on jobs during times that there are vacancies, their technicians are unavailable or there is an urgent need. The role requires an advanced understanding of HVAC and refrigeration systems, strong problem-solving skills, and the ability to work independently or as part of a team to ensure that all systems operate efficiently and safely.
KEY RESPONSIBILITIES
Supervision & Leadership:
Supervise a team of RHVAC technicians, ensuring optimal performance and adherence to safety and quality standards.
Delegate tasks effectively, ensuring that maintenance and repair schedules are met.
Provide training, mentorship, and guidance to technicians on the latest technologies, tools, and techniques in RHVAC.
Routinely inspect the work performed by RHVAC technicians and apprentices providing feedback and guidance where applicable.
Conduct performance evaluations and support the professional development of team members.
Maintenance & Repairs:
Oversee the installation, inspection, testing, and servicing of RHVAC systems, refrigeration equipment, and related components.
Troubleshoot and resolve complex system issues promptly to minimize downtime and maintain operational efficiency.
Plan and coordinate preventive maintenance schedules, HVAC, and refrigeration systems.
Ensure that all systems are functioning within safety, regulatory, company, and contract guidelines.
Technical Support & Troubleshooting:
Provide advanced technical support for team members in diagnosing and repairing equipment failures.
Utilize diagnostic tools and manuals to identify faults and recommend solutions for RHVAC and refrigeration systems.
Maintain records of system performance and repairs for reference and regulatory compliance.
Project Management:
Coordinate and manage RHVAC projects from initiation to completion, including upgrades, installations, and system replacements.
Monitor progress, track budgets, and ensure deadlines are met.
Work with leadership team on proposals to obtain quotes when applicable.
Safety & Compliance:
Enforce safety protocols, ensuring that all work is performed in compliance with safety regulations and company policies.
Ensure the team follows industry regulations, such as OSHA, EPA, and local building codes.
Conduct safety inspections and implement corrective actions as needed.
Follow lockout/tagout (LOTO) and other safety procedures when working on equipment to prevent accidents and injuries.
Ensure the team has all necessary safety equipment, including PPE, tools, and equipment.
Complete safety training provided by company.
Inventory & Equipment Management:
Manage the inventory of tools, equipment, and spare parts required for RHVAC maintenance.
Ensure that the team has access to necessary materials and tools for efficient operations.
Order and track replacement parts and equipment as required, optimizing inventory levels to avoid delays.
Budget & Cost Control:
Assist in budget planning and managing maintenance costs for RHVAC systems.
Monitor expenditures and suggest cost-effective solutions for maintenance and repairs.
Ensure that work is completed within allocated budgets and timelines.
REQUIRED QUALIFICATIONS
Valid driver’s license
Ability to pass pre‑employment DMV check, drug screening, and background check
Refrigeration license as required by applicable state regulations
EPA Certification
OSHA 10‑Hour certification (or ability to obtain within 30 days)
High school diploma or equivalent
Completion of an apprenticeship or formal RHVAC training program
Authorized to work in the United States (no company sponsorship)
English proficiency (read, write, speak)
Ability to understand and follow instructions
SKILLS/COMPETENCIES
In‑depth working knowledge of supermarket rack refrigeration equipment
Strong diagnostic and troubleshooting skills
Knowledge of electrical, HVAC, and plumbing systems
Ability to multi‑task and make sound decisions quickly
Ability to work independently with limited supervision
Ability to act as a subject matter expert and solve high‑level problems
Strong interpersonal and communication skills
High standard of integrity and reliability
Customer service excellence
Ability to coach, counsel, and motivate team members
Proficient computer skills (Outlook, Word, Excel)
Self‑motivated with a track record of success
PHYSICAL REQUIREMENTS
Ability to lift heavy equipment and materials (up to 50 lbs or more).
Ability to work in confined spaces, at heights, and in environments that may require protective equipment (e.g., gloves, hard hats, safety glasses).
Ability to perform physically demanding tasks such as climbing, standing, bending, and crouching for extended periods while working on equipment.
WORK ENVIRONMENT
Field-based, working on customer sites.
May require work in noisy, hot, or dusty environments.
Must be on-call for emergency repairs as needed including nights and weekends.
Overtime or weekend work may be required depending on business needs.
Ability to store company issued vehicle preferred.
ABOUT CITY FM
City Facilities Management (US) LLC is a leader in end-to-end integrated facilities management for some of the top retailers and grocers across the nation. Through our unparalleled self-performance team of highly skilled technicians, customer service gurus, energy experts and more, City FM delivers exceptional service quality and cost savings using a holistic, data-driven approach to facilities management.
With offices in Jacksonville, FL and Burlington, MA since 2016, City FM is part of the global City family founded nearly 40 years ago. Its parent company, City Facilities Management Holdings Limited, is the largest privately held facilities management firm in the world with over 15,000 employees across five continents with headquarters in Glasgow, Scotland.
WHY SHOULD YOU WORK AT CITY FM?
City FM is part of a global network of leading facilities management, professional services, and data-driven sustainability solutions, for starters. Also, we offer a generous benefits package that includes 28 days of PTO along with a 401(k) match with immediate vesting and company match.
We don’t just hire anyone at City FM; we’re looking for loyal team members with a deep sense of responsibility and a thirst for constant learning and growth with a willingness to always lend a helping hand.
When you join City FM, you’re committing to making a difference. We make a commitment to you too – helping you embark on a career with purpose! Whether through our world-class training programs, over 1,500 e-learning classes through City University or Leadership Development framework – City FM cares passionately about the people we hire and ensures that growth is always on the horizon.
Wondering if your values align with ours? If you put clients first, care passionately about what you do and are committed to working on a team that respects each other, you will fit right in!
So, if you’re ready to get started, we’re ready for you.
City FM is An Affirmative Action / Equal Opportunity Employer. The Company has a Drug-Free Workplace Policy in effect that is strictly adhered to.