Arrow Electronics is currently seeking a dedicated and team-oriented Post Production Services Lead to join our team in the providing after sale services to our customers.
The Returns Technician Lead provides work instruction and prioritizes tasks for the team to ensure integration safety, quality, and production objectives and schedules are met. The successful Returns Technician Lead provides training, and performs complex technician functions including performing complex builds and complex troubleshooting with or without a build plan.
The Returns Technician Leader serves as second level technical escalation for area technicians and point of problem resolution on production process issues. Escalates issues and problems to management and/or appropriate support groups as necessary.
What You’ll Need:
2-4 years technical assembly and software loading experience.
3+ years working in repairs of computers/servers.
Ability to perform complex troubleshooting and repairs of returned computers.
Ability to continually stand and walk for entire shift.
Ability to identify and resolve production process issues.
Capability to regularly bend, twist, stoop, and reach.
Ability to consistently lift, handle, and push product and equipment up to 50 lbs.
Must be reliable and report consistently to your scheduled shift, including overtime hours.
Comfortable working in a fast-paced environment with changing priorities.
Attention to detail and ability to work within timeframes
Good communication skills.
Reading, writing, and understanding of English language.
Ability to follow written instructions.
Basic computer literacy.
Must be comfortable working under safety, quality, and productivity standards.
What You Will Be Doing:
Responsible for performing simple to moderately complex troubleshooting and repairs of returned computing products.
Prepare returned product for disassembly. De-integrate returned computer products.
Perform software loading, product testing, and system configuration per build plan.
Process and transfer product. Perform Eval/Triage repair and re-integrate products.
Create and apply product labeling, pack-out product and maintain all product documentation.
What We Are Looking For:
Typically requires 2–5 years of working experience.
Ability to continually stand for long hours.
Capability to regularly bend, twist, stoop, and reach.
Ability to consistently handle, lift, and push product and equipment up to 50 lbs.
Must be reliable and report consistently to your scheduled shift, including overtime hours.
Comfortable working in a fast-paced environment with changing priorities.
Attention to detail and ability to work within timeframes.
Good communication skills.
Reading, writing, and understanding of English language.
Ability to follow written instructions.
Basic computer literacy.
Must be comfortable working under safety, quality, and productivity standards.
What's In It For You:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package:
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Paid Time Off (9 Paid holidays, 20 days PTO, 8 paid sick days)
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Tuition Reimbursement
Advanced Career Pathing Program
Short-Term/Long-Term Disability Insurance
Climate controlled environment with excellent break room facilities
Referral program
Conveniently located in Phoenix next to Sky Harbor International Airport
Growth Opportunities
And more!
Work Arrangement:
Fully Office - Monday to Friday to - 6:00 am to 2:30 pm
Apply today!
#LI-ME1
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)
We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.