Returns Manager

Returns Manager

We’re looking for an experienced returns and customer service professional to take ownership of our returns operation and play a key role in delivering an excellent customer experience. This is a hands‑on role suited to someone who enjoys working close to the detail, improving processes and acting as a subject‑matter expert across returns activity. If you’re commercially aware, data‑driven and passionate about continuous improvement, this is a great opportunity to make a visible impact within CPC.

Why This Company?

Founded in 1967, CPC has earned its place as one of the UK's leading distributors of electrical, electronics and related products.

Working closely with businesses, tradespeople, installers, consumers and Makers and Educators, the CPC team is constantly striving to deliver only the best when it comes to product quality, value and customer service.

Recognised as an industry leader in electrical installation products, tools, components and professional audio-visual equipment, CPC is part of AVNET Inc, the Fortune 500 global technology distribution powerhouse.

Offering a stable and friendly environment with a fantastic culture and ‘family-feel,’ if you’re looking for long-term position that can make a tangible difference to business performance and customer experience, then please apply.

Office located in Preston – The role is remote/hybrid and office based with a minimum of 3 days working in the office.

Job Summary

As Returns Manager, you’ll be responsible for overseeing and optimising the returns process within your scope of responsibility. Acting as an individual contributor, you’ll provide operational oversight, analyse performance, resolve complex issues and work cross‑functionally with internal teams, suppliers and customers.

You’ll use your process knowledge and commercial awareness to ensure returns activity is efficient, compliant and aligned to both customer expectations and business goals.

What’s in it for you?

Along with offering a competitive salary package, we also offer:

• A supportive team environment where everyone really is working toward the same goal.
• A strong open-door policy within management
• An environment where you will be given the tools and opportunities to further your career
• Comprehensive Training plan- Full access to LinkedIn Learning
• Pension scheme (enhanced pension matched up to 8%)
• Health Care Scheme (Simply Health)
• 25 days holiday plus bank holidays with option to buy additional holiday
• FREE Onsite Parking
• Cycle to work Scheme
• Reward schemes

What you’ll be doing

• Overseeing the day‑to‑day performance of the returns process, ensuring service levels, accuracy and timeliness
• Reviewing and analysing operational metrics to identify trends, risks and improvement opportunities
• Championing continuous improvement initiatives that increase efficiency and deliver return on investment
• Implementing new or improved processes and procedures in line with business requirements
• Partnering with suppliers and customers on process development, programme changes and mutual improvement opportunities
• Using strong process knowledge to ensure compliance with legal, contractual and internal financial control requirements
• Supporting forecasting, reporting, invoicing and business planning activities
• Actively resolving escalated customer, supplier and internal issues, including complaints and process exceptions
• Contributing to and leading operational and customer business reviews within your area of expertise
• Collaborating closely with peers and stakeholders across the wider business

What about you?

• Proven experience in a returns, customer service, logistics or operations‑focused role
• Strong understanding of end‑to‑end operational processes and service performance metrics
• A continuous improvement mindset, with experience delivering process or efficiency improvements
• Confident communicator, comfortable working with customers, suppliers and internal stakeholders
• Highly organised, detail‑focused and capable of working independently with minimal supervision
• Strong analytical skills, with the ability to interpret data and translate insight into action
• Typically 4+ years’ relevant experience
• Degree‑level education or equivalent practical experience

How to apply

If this sounds like the right opportunity for you, we’d love to hear from you. Please apply via the careers page and submit your CV outlining your experience and suitability for the role.

CPC is committed to creating an inclusive workplace and welcomes applications from all backgrounds.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – hrnow@avnet.com, Asia applicants - hrnow.asia@avnet.com, EMEA applicants - hrnow.EMEA@avnet.eu. 

Job Applicant EMEA Imprints