Returns Coordinator

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
 
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated. 
 
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

This position is responsible for receiving merchandise back into the building in the Retail Management System from the delivery trucks and prep area, disposition of those goods and place them in the correct locations. This person will also be responsible for reconciling the inventory in the returns area.

Job Description:

KEY RESPONSIBILITIES (other duties as assigned):

• Obtain a copy of the delivery manifest from each driver making a return.
• Receiving all goods into the Retail Management System that were returned from the delivery trucks and prep lines, ensuring the units return match the items written on the delivery manifest, as well as correct number of units list on the manifest match what was returned.
• Perform an inspection of all units prior to placement and complete the return document.
• Report damage discrepancies to the Supervisor to initiate a claim
• Maintain the area to 5S standards
• Research the EPC number in RMS to determine what to do with the unit and inspect the unit.
• Determine that the unit falls into a predetermined category established by the Distribution Center.

SCOPE & IMPACT: 

It is critical of this role to bring in returned units correctly while maintaining inventory accuracy as well as order fulfillment. Equally important is that the goods are verified, inspected, and the system is updated to show the correct status of the unit and disposition of the unit. The quantity of the units received and whether any discrepancies exist is key to the inventory flow and order fulfillment.

MINIMUM REQUIREMENTS: 

• High School Diploma or Ged Required or equivalent
• Proficiency with Office software including email, excel, word, and potentially power-point. Requires the interest and aptitude to learn and use the RMS WMS system in-depth and repeatedly.
• Ability to learn and use a Retail Management System and Warehouse Management System

SUPERVISORY RESPONSIBILITIES: none

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Nearly continuous standing, often continuous hand motion such as typing, talking and listening, walking, bending, squatting, kneeling, crouching, pushing and pulling, lifting to 50 lbs. Sitting and reaching overhead are seldom. Climbing stairs and ladders is not required. May be elevated up to 30 ft. or more.

OTHER DUTIES:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Weekly Hours:

40

Benefit offerings to employee and their families include: Medical, Vision, Dental and Basic Life Insurance available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.

More information can be found via: 2025 La-Z-Boy Benefits Overview

At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.