Returns Clerk (B-Shift)

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!

Life @ToryBurch is Special Because:

When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.

• Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
• We have the best team in the world and believe in paying competitively and rewarding high performance.
• Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sales.
• We are invested in your professional growth and provide access to ongoing training and career development programs.
• We want your workday to work for you so we support our teams with flexible scheduling, including three-day workweeks.
• Your comfort is key so it’s Casual Friday every day of the week at our state-of-the-art, climate-controlled facility.
• We believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

This Role is Tailor-Made for You Because:

The Returns Clerk role is primarily responsible for verifying and processing returned merchandise efficiently and accurately, maintaining accurate records, resolving discrepancies, and supporting operational efficiency within the Returns department. You are a detail-oriented problem solver committed to minimizing losses, maintaining inventory accuracy, and ensuring customer satisfaction.  

A Day in the Life:

The typical day is… atypical. You may…

• Verify returned items against Return Advanced Shipping Notice (RASN) and record relevant information in the warehouse management system (WMS)

• Upload WS documents upon completing Return Advanced Shipping Notice  (RASN) cases when no additional cases are available

• Respond to internal/external emails within 48 hours (24 hours during low work volume), seeking support from supervisor/manager, as needed

• Follow up on unresolved emails within three business days, escalating unresolved issues to supervisor/manager

• Print labels and price tickets/hangtags, ASN worksheets, and verify items as required

• Perform daily Cubi scan tasks and complete them by the end of each shift

• Close out damage totes used for processing "ghost" returns per CS email daily

• Assist with clearing the Error Cart daily and fully clear it weekly

• Log errors on the Error Log sheet

• Manage and log warehouse inquiries, adding details, dates, and initials, following up on inquiries older than two weeks with the Supervisor

• Receive, inspect, and process customer, retail, and wholesale store returns according to SOP's

• Assess the condition of returned products, determining if items can be restocked, refurbished, or sent to clearance/damage processing

• Work with quality and inventory control teams to ensure proper disposition of returned goods

• Coordinate with leadership as well as client services and business teams to resolve return discrepancies or missing information

• Assist in claims processing for damaged or defective merchandise, by taking pictures, documenting information, etc.

• Support loss prevention efforts by identifying trends in fraudulent or excessive returns

• Maintain and communicate inventory supply needs (e.g., paper, tape) to supervisor

• Support the maintenance of an organized returns area, following safety and compliance guidelines

• Complete other duties, as assigned

To Land This Role:

• High School Diploma or GED  

• 1.5+ years of related experience in a distribution environment 

• Experience utilizing various types of warehouse equipment and systems 

• Excellent oral and written communication skills 

• Must have English proficiency (speaking and understanding) 

• Basic math skills are required to understand location quantities, thresholds and capacity  

• Strong organizational and time management skills 

• Strong attention to detail, analytical, and problem-solving skills for investigating and solutioning issues   and/or discrepancies 

• Ability to establish and maintain professional relationships

• Able to lift items up to 35 lbs 

• Able to actively walk the warehouse floor; and stand for extended periods up to 12 hours  

• Must be willing to work overtime as needed, including weekends and holidays 

Why You’ll Want to Join Our Team:

The Distribution Center (DC) Team is an exciting and collaborative group where innovation meets a personal touch. At our state-of-the art facility, joining this team means being part of a team that values the contributions of its members and works together to provide best-in-class service to our customers. To be an Employer of Choice, the DC is focused on creating a strong Employee Value Proposition centered on three key pillars: Developing Admired Leaders & High-Performing Teams, Creating a Great Employee Experience, and Performing with Excellence. If you’re looking for a place where your efforts make a real impact, the DC Team is the perfect fit for you.

How We Work Together

• Adaptable – We change before we have to
• Entrepreneurial – We own it
• Collaborative – There’s no “I” in Tory
• Client & Brand Focused – We put ourselves in Tory’s shoes
• Live the Values – We show up for each other
• Functional Expertise – We’re constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com.