Össur is a leading global provider of innovative mobility solutions that help people live a Life Without Limitations®. Significant ongoing investment in research and development has led to over 2,100 patents, award-winning designs, and successful clinical outcomes.
Össur is focused on improving people’s mobility through the delivery of Prosthetics and Bracing & Supports solutions. Helping people live a Life Without Limitations is why we exist as a company.
About the Role
The Returns Assistant is responsible for processing all company products returned by customers. Processing includes, but is not limited to, receiving, recording, tracking, inspecting, researching, and disposition.
What You’ll Do
Use a computerized database system to achieve accurate and timely processing of product returned by customers.
Maintain Return Manufacturing Authorization (RMA) database to reflect accurately returns status and history.
Contributes to maintaining a clear and orderly work area
Clear, concise and respectful communication with colleagues both verbally and via email/TEAMS
Forklift operation experience or willingness to learn is preferred but not required
Analyze returns for validity of claim and condition of product.
Refurbish and restock product when appropriate.
Control and disposition product that is not suitable for restocking per procedures.
Perform inventory transactions to reflect the movement of all products processed in returns.
Maintain inventory control for products not yet disposed.
Analyze warranty items to validate claim and/or forward product to appropriate personnel and/or Department within Ossur Holdings.
Research and track returned product for reporting, investigation, and validation purposes.
Coordinate with Supervisor, Customer Service Representative and Finance Department to ensure that proper credit is given for returns that conform to company policy. Returns that do not conform to company policy are not credited, unless an exception is made by a Customer Service Representative and/or Finance.
Coordinate with other Ossur Holdings facilities the return and tracking of products that need to be returned to facility of origin.
Maintains the inventory and work environment in a safe and orderly manner.
Proactively look for and, with the support of management, implement improvements of processes, efficiencies and overall cost reductions in the Returns Department.
All employees must be aware, have knowledge and shall have received general training in Quality requirements of Össur. Training takes place in the Onboarding process and in New Employee Orientation. More specific Quality training is job specific.
All training related to the quality management system is done in accordance to the Training Management Process PR-00042.
Exercises good use of company funds and property within the guidelines set. Always maintains an honest and professional attitude as the company’s representative.
Contributes to a safe working environment by maintaining own workspace and reporting any potential hazards.
All employees must be aware, have knowledge and shall have received general training in Össur’s Environmental, Health & Safety requirements. Training takes place in the On-boarding process and in New Employee Orientation. More specific training is job specific.
Perform other duties as assigned.
Who You Are
High School Diploma
Three to five years of warehouse work experience.
Excellent verbal and written communication skills as demonstrated during the employment interview process and by prior work experience.
Demonstrated knowledge working with Microsoft Package
Ability to interact with other departments, within Ossur, via telephone, email/teams or in person in a professional manner.
Two years Inventory control experience.
Ability to solve problems and good organizational skills
Why You’ll Feel Good Working Here
Join our team if you want to make a lasting impact; we will support you along the way.
We value a diverse working environment and a welcoming and fun company culture
We empower our colleagues and encourage close collaboration, allowing us to develop the best products and maintain the highest possible standards of care
Competitive Compensation Packages
Medical, Dental, and Vision Benefits
401(k) Retirement Plan with employer matching contribution
8 paid holidays
13 vacation days, birthday and two (2) volunteer day
8 sick days within your first year of employment
Paid Parental Bonding
The US base salary range for this full-time position is $20.80 - $22.70/hr + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base pay only, and do not include bonus, equity, or benefits.
Össur is a leading global provider of prosthetics and bracing and supports solutions.
Embla Medical is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available individual in every job.
Embla Medical's equal opportunity policy prohibits all discrimination (based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical disability, mental disability, military service, pregnancy, child birth or related medical condition, actual or perceived sexual orientation, or any other consideration made unlawful by local laws around the world).
Embla Medical is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all individuals involved in the operations of Embla Medical and prohibits discrimination by any employee of Embla Medical, including supervisors and co-workers.
Important Warning: Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information, such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please make sure you refer to our official website.