Elevate Customer Success as our next Return Order Management & Warranty Representative!
Ready to make a tangible impact on global industries using cutting-edge technology? Trimble is looking for a passionate problem-solver like you to investigate and resolve complex claims, ensuring our customers receive the world-class support they deserve while collaborating with diverse internal teams to drive operational excellence.
What Makes This Role Great:
In this role, you will be at the forefront of resolving critical customer disputes and claims, directly influencing customer loyalty and shaping the future of our Global Administrative Team's operational efficiency.
Key Exciting Responsibilities
• Spearhead the investigation and resolution of diverse customer disputes related to product quality, billing, and shipping with a professional and empathetic approach.
• Partner cross-functionally with Sales, Product Management, and Finance to gather insights and co-create creative solutions for complex customer concerns.
• Drive continuous improvement by identifying recurring issues and providing strategic feedback to management to enhance global service processes.
• Own the documentation and lifecycle of customer interactions within our CRM, ensuring transparency and accuracy for internal audits and system enhancements.
• Act as a key contributor to special projects, including testing scenarios for internal system innovations and advanced software applications.
Essential Skills & Experience
• You have 2-5 years of experience in claims management, order administration, sales support, or accounting.
• You are a natural communicator with a proven talent for building internal relationships and conveying a positive, service-oriented attitude.
• Strong organizational skills with a high degree of accuracy in data entry and complex problem-solving.
• Proven ability to prioritize tasks and meet deadlines in a fast-paced, evolving business environment.
Bonus Points For
• Experience with top-tier Enterprise Resource Planning (ERP) systems or Salesforce CRM.
• Educational background in Business Administration, Finance, Software Delivery, or Supply Chain Management.
• Proficiency with Google Workspace, Microsoft Office, or Data Load tools.
Location: Dayton, OH (Onsite)
Travel Requirement: 0%
Why You'll Love Working With Us
At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.
You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."
Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
Hiring Range
$15.48–$20.48Pay Rate Type
HourlyBonus Eligible?
NoCommission Eligible?
No
Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.
How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Application Deadline: Applications could be accepted until at least 30 days from the posting date.
At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under “Corporate Governance.”
Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.
If you need assistance or would like to request an accommodation in connection with the application process, please contact AskPX@px.trimble.com.