Retail Territory Manager

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Key Responsibilities May Include:

• Develop and maintain multi-tiered customer relationships within the assigned territory, ensuring customer loyalty and satisfaction through regular engagement, addressing customer needs at every lifecycle stage.
• Serve as the primary point of contact for customers, providing clear and proactive communication on account performance, inquiries, and feedback, while delivering value through strategic account management.
• Support business growth by promoting asset utilization and profitability initiatives, including customer onboarding, platform launches, and expansion into new lanes, enhancing the overall customer experience.
• Collaborate with cross-functional teams, including Commercial, Supply Chain, and Operations, to develop and implement customer-specific solutions that drive supply chain efficiencies and align with CHEP’s strategic goals.
• Resolve customer issues at the operational level, working closely with Customer Service, Logistics, and field teams to proactively manage account health, ensure controls, and mitigate potential disruptions.
• Partner with Logistics and Operations teams to reduce service failures, identify cost-saving opportunities, and improve supply chain efficiencies to deliver value to customers.
• Lead asset productivity initiatives, focusing on reducing asset damage, improving asset reuse, and minimizing customer rejections, cancellations, and operational backlogs.
• Conduct on-site quality audits, pallet handling training, and other educational sessions to ensure customers are aligned with CHEP Pallet specifications and best practices, promoting optimal asset management.
• Where required, lead on-site quality audits of internal service centers to ensure best practices and drive continuous improvement in customer-facing quality processes.
• Advocate for a culture of safety by adhering to Zero Harm principles, ensuring full compliance with CHEP’s safety protocols and procedures.

Retail Territory Manager 

Permanent, full time     

Field based in Manchester, Doncaster, Stockport Wakefield and Sheffield

Retail Territory Managers thrive on complex problems that often result in negotiations. They enjoy visiting customers and building relationships to understand the nuances of their business and how we can better support them at CHEP. They are excited by potential connections, performance improvements in their accounts and using reports alongside digital data to complete route cause analysis within their customer portfolio. 

The purpose is to build great relationships with our customers, educate them about CHEP and ensure we can work together to maintain/improve our asset productivity targets and measures. 

Your visits will be created via data driven triggers in which we will target specific customers to ensure CHEP assets are free from misuse and returned to CHEP, or re-use paid for. You are a person who enjoys training and influence to ensure the CHEP service is delivered, leading to improved customer satisfaction and CHEP collection performance.  

This is a role that empowers you to use your soft skills to keep your customers close and encourage the right behaviours. You are motivated by everyday interactions, data driven conversations, variety and seeing the positive impact of your actions across the business.      

   Do you offer...      

• A full drivers license   

• Two years’ experience in a customer facing role  

• Two years’ experience in Customer Service/Account Management in a service company or FMCG sector where analysis and attention to detail is a key success   

The Perks...      

🌍 Certified Top 17 Global Employer 

💰 Annual bonus (typically 10%) 

📈 Generous share scheme 

🚗 Company Car

🏥 Private healthcare (single cover) 

🕑 Field based/remote working 

🌴 25 days holiday + statutory leave, with option to buy/sell 5 days 

💼 Up to 7.5% company pension 

❤️ Life Assurance & Employee Assistance Programme

Interested...?       

Apply by submitting an up-to-date CV tailored to this opportunity. We look forward to hearing from you!       

         

As an inclusive employer, Brambles wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to inform your Talent Acquisition Partner of any reasonable adjustments you might need to enable this to happen.         

Remote Type

Fully Remote

Skills to succeed in the role

Account Management, Adaptability, Building Rapport, Commercial Sustainability, Customer Experience (CX), Customer Partnerships, Data Storytelling, Digital Customer Solutions (Dcs), Empathy, Experimenting, Negotiation, Our Business, Relationship Management, Sales Communications, Taking Ownership, Teamwork, Understand Customers, Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.