Retail Territory Manager

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Key Responsibilities May Include:

• Establish and maintain strong relationships with key stakeholders at pallet receiving locations, fostering collaboration and ensuring alignment with asset productivity objectives.
• Drive improvements in collection performance by identifying route causes of failure and collaborating with internal teams to improve customer experience and the CIFOT measure.
• Enhance customer satisfaction by conducting regular visits and providing targeted training for retailer staff, ensuring effective equipment control practices are in place.
• Ensure the successful onboarding and implementation of new customers, establishing agreements around asset recovery processes to ensure a smooth transition and operational efficiency.
• Manage and execute audit programs within the account portfolio to ensure adherence to asset management standards and identify opportunities for improvement. Maintain accurate audit result forecast.
• Collaborate with internal teams and external partners to support business growth initiatives, develop solutions that improve asset recovery, and expand CHEP’s customer base.
• Monitor asset control metrics, using data to proactively identify areas for improvement and implement corrective actions to enhance asset recovery performance.

Retail Territory Manager

Permanent | Full-time | Field-based
Covering South London & South Coast (Weybridge, Gatwick, Redhill, Bromley, Croydon, Crawley, Dartford, Hastings, Tonbridge and Portsmouth)

Excellent salary + company car + bonus + benefits

Join CHEP, a global leader in sustainable logistics, as a Retail Territory Manager. Your mission: build strong customer relationships and ensure CHEP assets are returned promptly, protected from misuse, and re-used effectively. You’ll use data-driven insights to target visits, resolve issues, and influence behaviours that improve asset productivity and customer satisfaction.

What you’ll do:

• Manage a portfolio of retail customers across your territory
• Use data triggers to identify misuse, loss, or delayed returns
• Educate and influence customers to return CHEP assets on time
• Drive compliance and increase re-use to reduce waste and cost
• Analyse reports and root causes to improve performance

What we’re looking for:

• Full UK driving licence
• 2+ years in a customer-facing role
• Experience in account management or FMCG/service sector
• Strong analytical and communication skills

What we offer:

• Certified Top Global Employer
• Competitive salary + annual bonus (typically 10%)
• Company car, laptop, tablet & phone
• Private healthcare, pension (up to 7.5%), life assurance
• Share scheme, retail discounts, EAP
• 25 days holiday (+ option to buy/sell 5)
• Flexible working & 3 volunteer days

CHEP isn’t just a pallet company—we’re the invisible backbone of the global supply chain, driving innovation and sustainability worldwide.

Interested? Apply now with your CV and join a business that invests in people and the planet.

As an inclusive employer, Brambles wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to inform your Talent Acquisition Partner of any reasonable adjustments you might need to enable this to happen.      

Remote Type

Fully Remote

Skills to succeed in the role

Account Management, Active Learning, Active Listening, Adaptability, Communication, Cross-Functional Work, Curiosity, Customer Satisfaction, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Negotiation, Problem Solving, Questioning, Relationship Building, Stakeholder Management, Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.