Retail Support Officer

Accepting a role with Elders means you will be joining the family backed by a team ready to support and grow your career. Be part of a culture that has been in the making for more than 185 years, a culture so strong it is almost tangible. Much like the farmers and communities we work with, you will experience, passion, dedication and resilience across all parts of the business. With such an iconic, essential business in the Australian landscape we are confident that you too will be proud to grow your career at Elders and wear the pink shirt.
 

About the role

We are looking for a Retail Support Officer to join the growing team on a Permanent, full-time basis.

The Retail Support Officer provides day-to-day systems and operational support across the Elders retail network, overseeing inventory accuracy, freight reconciliation, pricing compliance, and D365 system oversight. This role also supports new team members, manages vendor stock adjustments, and works closely with branches to resolve financial and stock-related discrepancies.

Responsibilities

• Monitor aged, excess and slow-moving inventory across branches, identifying and implementing actions aligned with policy.
• Administer and review stock counts, journals, adjustments, and vendor-owned inventory in D365 within delegated authority.
• Coordinate national stocktake processes, review variance reports, and follow up exceptions with branches.
• Manage product codes (create/open/close), pricing updates, urgent order approvals, and daily D365 exception reviews to resolve discrepancies.
• Provide purchasing guidance aligned with national range strategy and approved pricing decisions.
• Oversee logistics and freight processes, including Chep pallet administration and quarterly freight reconciliations.
• Monitor financial impacts including COGS, write-offs, pricing shifts, and ensure pricebook compliance across the network.
• Support CAAPS accuracy through invoice processing assistance, variance investigation, and escalation of unresolved issues.
• Deliver branch support and stakeholder service, including order review monitoring, inbox management, system guidance, and relationship building.

About you

To succeed at Elders, you:

• Experience in agriculture or a related industry, with strong knowledge of agricultural products, seasonal cycles, and branch operations.
• Background in sales, retail, or branch-based environments.
• Strong customer focus, both internal and external, with commitment to supporting business objectives such as the Eight Point Plan.
• Excellent communication and interpersonal skills.
• Proven problem-solving ability, including analysing discrepancies and implementing practical solutions.
• Proficient in Microsoft Office and experienced in Microsoft Dynamics 365 (D365) or similar ERP systems.

About Elders

As a trusted Australian agribusiness, we have played an important role in the agricultural sector for 185 years. Our expansive network across Australia offers links to markets, tailored advice and specialist knowledge across a range of products and services, including farm supplies, agronomy, livestock, wool, grain, finance, insurance, and real estate.

 We are committed to a sustainable and prosperous future for rural and regional communities and creating value for all stakeholders in the agricultural supply chain, across both Australian and international markets.

Elders is for Australian agriculture.

We are now looking for the next generation to be part of something big and drive the future of Elders.

If you are ready to grow your career with Elders, please click on 'Apply' today.

For more information please visit our careers page or email careers@elders.com.au

Please note, applications may be shortlisted as they are received.

At Elders, we strive to create a safe environment where everyone can thrive. We aspire to do this by recognising talent, promoting inclusion and celebrating diversity. No matter how you identify, we encourage talented people from all backgrounds, abilities and identities to apply for roles at Elders.

We will accept applications from all people with the right to live and work in Australia.