Retail Store Manager (Paycom Center)

LEGENDS GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

Supervises and coordinates operations of store. Manages up to 80 employees and is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

ESSENTIAL DUTES AND RESPONSIBILITIES

• Oversee day-to-day operations of the store.
• Ensure the Total Customer Experience & alignment with Oklahoma City Thunder’s CLICK! program
• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
• Strong product knowledge.
• Communicate with Program Team to ensure availability of merchandise; maintain accurate inventory.
• Execute all company visual merchandising directives.
• Maintain appropriate level of store staff; hire, train, and evaluate personnel; promote or fire personnel.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, answering inbound phone lines, or in performing services for customers.
• Inform store employees on updated proper store operations and procedures.
• Schedule and assign employee hours.
• Assist Program Team in reviewing merchandising activities, determining additional needed sale promotions.
• Support and adhere to all company policies, procedures, and guidelines.
• Direct all store operations on additional days, including game days and special events.
• Organize & maintain store backstock/storage areas.
• Report damaged fixtures, counters, registers, etc. to leadership for repairs.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND ABILITIES

• 2+ years’ retail experience required, 5+ years retail experience preferred.
• Secondary education not required, Bachelor’s degree preferred.
• High School Diploma/GED required.
• Must be familiar with Microsoft Office or similar program suite.
• Will have a thorough knowledge of products & retail trends.
• Must have knowledge of personnel scheduling and store operations.
• Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits.
• This position requires that the person be highly organized, self-motivated individual who can lead staff independently of other managers.
• Knowledge of principles and methods for showing, promoting and selling products or services. Experience with OPTO, slatwall, & wire grid displays preferred.
• Must have strong leadership skills, with excellent oral and written communication skills.
• Must be able to manage multiple tasks and priorities and easily adapt to changing situations.
• Must have ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Ability to motivate, develop and direct personnel.

COMPENSATION

Competitive salary commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site Oklahoma City Thunder / Paycom Center

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 20 pounds from the floor to above the shoulder.
• Must be able to climb & stand on step stools & ladders.
• Must be comfortable working in an environment with dynamic weather & sudden temperature changes.
• Must be comfortable completing tasks in view of guests & in public areas.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.