JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.
What this job involves:
The Operations Manager will assist with the management of the day-to-day client activities for the assigned property/facility in Tweed Heads, and be the on-site key point of contact for key stakeholders and client. The role will assume overall responsibility for operational site budgets, program and reactive maintenance regimes, contractor management, management of minor works and management of risk and compliance programs.
A snapshot of the role:
• Risk and Compliance Management
• Ensure a property risk management program including audits is implemented and maintained across all centres
• Ensure escalation procedures and incident reporting procedures are implemented, tested and reviewed in line with legislation
• Ensure compliance to all OH&S, Environment and Risk Management Policies and Procedures.
• Ensure compliance to Building Code of Australia, Australian Standards, Disability Discrimination Act, and all other regulations relevant
• Health and Safety Management: Ensure the provision of a safe working environment and ensure compliance with statutory regulations on fire, health and safety standards
• Contractor Management: Ensure vendors are well-managed within existing safe working methods and house rules to deliver services on time and within budget
• Procurement: Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice
• Contracts Management: Plan and manage all contracts to ensure that they are professionally delivered in line with agreed contractual metrics and within the agreed budget
• Finance Management: Actively work to ensure that the centre’s operations budgets are meeting or exceeding targets
• Retailer Management: Proactively engage stakeholders to ensure that on site client’s expectations are met
• Build and develop effective client / stakeholder relationships across multiple levels of the organisation
• On-site key point of contact for Facilities in the client’s premises
• Monthly Reporting: Incident reports for prior month and recommendation for remediation if needed
Sound like you? This is what we’re looking for:
• Bachelor’s degree in facilities management, building, business or other related field and 3-5 years experience in facilities, property operations management
• Has experience working in a shopping centre retail environment
• Knowledge of local occupational health and safety requirements
• Knowledge of contractor management & contact management
• Mechanical / Operational understanding
• Management of risk and WHS legislation
• Can work effectively in a team, supporting other colleagues as needed
• Has an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
• Proven capacity to understand and interpret commercial contracts
• Experience managing operational budgets and contributing to business planning process
• Experienced in the delivery of Capital Projects and Tenancy Delivery
What you can expect from us:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
We value your health and wellbeing which is why we are excited to announce a whole raft of new benefits through our WHEREFIT partnership! WHEREFIT provides you with access to exclusive corporate discounts of up to 40% off at leading fitness and wellbeing brands across Australia. With over 2,000 unique offers across gyms, activewear, studios, healthy meals, supplements, accessories, self-care and more, there is something for everyone so you can perform at your best!
Apply today, quoting job reference number ATREQ473121
Please note, although developing relationships with agencies forms a component of the JLL talent acquisition strategy, on this occasion agency submissions will not be accepted.
Location:
On-site –Tweed Heads, NSWIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.