Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies.
Position Description:
The Retail Programs Specialist reports to the Marketing Programs Manager and is responsible for overseeing and managing all program enrollments, including manufacturer incentive programs and retail franchise programs. They ensure accurate documentation, timely communication with the Field Sales team, and maintenance of enrollment records to align with manufacturers' records.
Key Responsibilities
- Data Management & System Accuracy: Manage monthly uploads of sales and program data from multiple sources, ensuring accuracy in file formatting, data mapping, and system integration to support rewards calculations and eligibility.
- Program Administration & Communication: Serve as the primary point of contact for manufacturers and customers, providing clear and timely updates on enrollment status, including approvals, denials, cancellations, and program changes. Support special projects to ensure systems remain accurate, up to date, and optimized.
- Data Reconciliation & Reporting: Reconcile enrollment and performance data across internal systems, manufacturers, and third-party partners to maintain a single source of truth. Compile and analyze monthly and quarterly reports, identifying trends and data anomalies that impact program effectiveness.
- Rewards & Performance Management: Monitor dealer performance against program criteria and support the calculation and distribution of rewards, rebates, and incentives based on predefined rules.
- Process Improvement & Cross-Functional Collaboration: Maintain process documentation, recommend enhancements to improve efficiency and accuracy, and partner with marketing, sales, DOS, and Financial Services teams to support program execution and communication.
- Customer Support & Escalation Management: Build strong customer relationships through proactive outreach, order coordination, account and program updates, and issue resolution.
Competencies
- Action-Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
- Spreadsheet Expertise: Ability to use spreadsheet software.
- Data, Reporting & Technical Proficiency: Leverage spreadsheet, database reporting, and document management tools to create, review, and maintain accurate reports for various audiences. Ensure clarity and effectiveness in communication of data insights and reporting outputs.
- Issue Resolution & Decision Making: Address customer and manufacturers concerns and resistance with a calm, solution-focused approach. Make timely, informed decisions that balance customer expectations with organizational goals while managing multiple priorities effectively.
- Relationship Building & Communication: Quickly establish trust with the customers and manufacturers by building rapport and strengthening connections. Demonstrate a willingness to help, acknowledge their needs, and maintain clear, professional communication while avoiding unnecessary jargon.
- Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders including the customers and manufacturers.
- Planning, Alignment & Adaptability: Prioritize and plan work to meet commitments aligned with organizational objectives. Adapt to changing customer goals and environments while maintaining focus on delivering consistent results.
Qualifications
- High School or GED degree
- 1-2 years of related experience preferred
Skills
- Attention to Detail
- Communicates Effectively
- Decision Quality
- Costing and Budgeting
- Data Collection and Analysis
- Database User Interfaces and Queries
- Ensures Accountability
- Interpersonal Savvy
- Manages Complexity
- Nimble Learning
- Plans & Aligns
- Spreadsheet Expertise
- Review and Reporting
- Situational Adaptability
- Tech Savvy
- Database Reporting
- Business Insights
- Document Management
- Customer-Focused
- Financial Analysis
Physical Demands/Working Conditions
Physical Demands Category: Office
Physical Demands/Work Environment/Travel Requirements:
- Physical demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell; the employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
- Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
- Travel required: As required by the position.
Build a challenging and rewarding career with us!
American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace
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