Who we are
About The Black Tux
We’re here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.
About the team
The Black Tux (TBT) is seeking a motivated and customer-focused showroom lead to join our team at Nordstrom. As a lead, you will prioritize an elevated customer experience, guide the team to achieve operational excellence and uphold organizational, visual, and cultural standards. You will work closely with the TBT Area Manager to support revenue goals, foster team development, and maintain exceptional showroom standards.
What You’ll Do
The Nordstrom Lead plays a vital role in supporting the foundation for our showroom business and contributing to the overall success of the team through exceptional organizational, operational, and customer experience actions. Being the face of The Black Tux, associates have an immediate and direct impact on the success of the business. Our team not only provides an exceptional fitting appointment, they also assist customers through various stages of their event life cycle. From look conception to fruition; aiding in styling, event setup and checkout. This role supports the showroom’s revenue goals while fostering an environment of collaboration, innovation, and elevated customer service.