Restaurant Host(ess) - One World Observatory

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

One World Observatory | Positioned at the top of One World Trade Center—the tallest building in the Western Hemisphere—on levels 100, 101, and 102, One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views—evoking feelings of the City’s signature pride, hope and determination (including special interactive experiences and dining options, plus a sit-down restaurant). In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing).

THE ROLE

The Restaurant Host/Hostess is responsible for creating a welcoming first impression for all guests. This role ensures smooth guest flow by greeting and seating guests in a timely and efficient manner, coordinating reservations, and maintaining an organized host station.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Practice safe work habits and follow all safety policies and procedures and regulations
• Warmly and graciously greet all guests upon arrival
• Provide guidance to guests at One World Observatory inclusive of dining options and general New York City information
• Utilize electronic table management system to monitor dining room and guest flow, maximize table usage, and minimize customer wait times
• Explain the restaurant concept to guests
• Record guest names and number of people in party when immediate seating is unavailable
• Be knowledgeable about the floor plan, server station assignments, and table numbers
• Provide guests with estimated wait times
• Always maintain a professional, courteous attitude when confronted with hostile or impatient guests
• Accommodate special seating requests for guests whenever possible
• Seat guests based on guest preferences and balancing of customer flow in service stations
• Offer guests menus and inform them of their server’s name
• Inspect tables for proper presentation and completeness
• Relay messages to servers and bus-persons as needed
• Relay guest comments or suggestions to the manager on duty
• Maintain supplies at the host stand
• Clean menus of food and/or stains
• Keep work area, including storage areas, clean and organized
• Perform general cleaning and sanitizing tasks to adhere to health and safety standards
• Attend mandatory meetings
• Thank guests as they leave and invite them to return
• Perform other duties as assigned by leadership

SUPERVISORY RESPONSIBILITIES

• n/a

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:

EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent - preferred
• At least one years’ experience in the food and beverage industry

• ServSafe® or Food Handler’s certification 

SKILLS AND ABILITIES

• Must be at least 18 years of age
• Personable, friendly and welcoming
• Ability to strictly adhere to company uniform standards, including the ability to maintain personal hygiene and a well-groomed appearance per appearance policy at all times
• Ability to read, speak and write in English
• Excellent verbal and written communication skills
• Ability to effectively listen and take direction/instruction
• Ability to effectively communicate with team members and guests
• Excellent knowledge of food and beverage preparation and service standards
• Fluency in multiple languages
• Knowledge of electronic reservation systems (preferably OpenTable)
• Ability to work extended hours and flexible shifts including mornings, nights, weekends and holidays
• Ability to stand for extended periods and to walk to and from the host stand multiple times while on shift
• Ability to work independently or as a team during set up and execution of service
• Willingness and drive to consistently exceed guest expectations
• Ability to handle challenges, including anticipating, preventing, identifying and solving as necessary)
• Ability to lift and transport food and other items weighing up to 15 pounds

COMPENSATION

$20/hour + a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan

WORKING CONDITIONS

Location: On Site (One World Observatory, New York City)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.