Resources Placement Student

Student Placement Programme

Are you looking to gain great commercial exposure and 12 months' practical experience that will help you secure a career opportunity when you complete your degree? Then we might be the business for you!

All of our 12-month Student Placements are based at our Birmingham head office and will involve real, practical work. Often this will include specific projects that add value to our business as well as allowing you to showcase your talents.

There is a strong focus on analytical and problem-solving abilities, with all our placements requiring these 2 key attributes as well as the ability to communicate with internal teams and other partner organisations.

Many of the students that join us often return to join our Graduate Programme as a direct entrant once they compete their degree.

So, what kind of experience can we offer you?

Resources Placement Student

We are looking for someone who is passionate about delivering excellent customer service to our passengers and internal partners.  This exciting opportunity is based within the Resources Team, Birmingham.

You will join our team providing the highest standards of resourcing. You will be responsible for delivering roster support with assisting with our system updates regarding admin information as required; creating reports as necessary and assisting existing team with rosters creation.

You should be enthusiastic, a good communicator with strong organisational skills, confident with IT and have an eye for detail. 

Usual hours of duty are 08.00 to 16.00 with lunch break Monday to Friday, with occasional weekend work as required.

The training on required systems and tasks to complete will be provided.

What happens next?

If you think you have what it takes, you need to complete your online application form. 

If you are interested and have the skills for more than one of the placements advertised, you will need to apply for each role separately, however, please indicate this on your application form.

If you are successful at application stage

We will then invite candidates to meet us face to face in February 2026

The Student Placement Programme begins on Monday 6th July 2026 (end date Friday 17th July 2027)

Salary: £20,084

Closing date for applications: 21st January 2026.

JOB DESCRIPTION & SAFETY RESPONSIBILITY STATEMENT

THIS IS NOT A KEY SAFETY POST

JOB TITLE:                         Roster Support Specialist            

LOCATION:                       Birmingham      

REPORTING TO:               Resources

FUNCTION:                       Train Service Delivery

DATE:                                October 2022

Purpose of Job & Principal Accountabilities

• Ensuring the effective performance of the Cross Country Resources offices
• Achieving business and customer objectives
• Providing the highest standard of roster support of Cross Country Crew staff to safety standards
• To ensure effective liaison and communication with all of the Resources customers and partners: including Control, Regional Driver Team Managers, Driver Team Managers, Regional Customer Service Managers, Customer Service Managers and elected staff representatives
• To achieve and comply with all operational safety requirements. To participate in the Safety Audit program me and remain aware of developing trends regarding safety issues, identifying opportunities for improvement to Cross Country Trains Ltd. systems and approaches 
• To ensure compliance with all Cross Country Train Crew Conditions of service related to releases and detachments of crews
• Gain/ maintain a working knowledge of Train Crew Conditions of service and local agreements
• To deploy support to other members of the team, relieving workload where necessary to maintain operations and to keep all members of the team informed of the overall service situation
• Management of leave applications and mutual exchanges and their records
• Management of staff unavailability and records
• Management of banked RDs and their records
• Maintain personal details records for Train Crew in Manpower Planning for Train Crews and Rosters in Crewplan
• Book additional taxis/hotels as required
• Management of staff addresses and contact databases
• Support incident investigations as required
• Production of daily and weekly status reports and other reports as required
• Provide internal customers with monthly status of outstanding train crew annual leave
• Provide HR admin with advance individual train crew rosters for medicals, health & safety planning, local & Company Council representation planning
• Create and distribute job cards and schedule cards as required
• Contribute to a culture of continuous improvement by identifying and implementing improvements to Resources processes and systems.

Health and Safety Responsibilities

CrossCountry and its employee's subscribe to the six key industry health and safety rules:

• Commitment (health and safety is the first consideration in everything we do, if it isn't safe, we don't do it) Always make sure you have assessed the risk and work in a manner that does not expose you to and hazards. Always make sure you follow the rules and instructions.
• Leadership (health and safety begins at the top - we walk the talk and set a visible example)
• Openness (health and safety is openness - information is shared and investigation conclusions are open to all parties) If you can improve the health and safety of yourself or others – share this with your management.
• Reporting (health and safety is knowledge - we report every incident and take immediate remedial action)
• Responsibility (health and safety is everyone's responsibility - we learn from mistakes and will not tolerate negligence) We are responsible of the health safety of ourselves and the health and safety of others. We are responsible for using the correct tools and equipment to do the job
• Measurement (health and safety needs a common measure - we shall use lost time, accidents and other appropriate measures)

You are expected to be a role model for safety by your own compliance with safety arrangements and by always addressing unsafe acts or conditions you are aware of. You are expected to regularly discuss safety issues with people in your reporting line, with any safety issues you are unable to resolve or emerging safety risks being brought to the attention of the CrossCountry Control & Resources Manager.

The post holder must adhere to the Company’s Drug and Alcohol policy (Ref: XCTL-102) and must not:

• Report or endeavour to report, for duty in an unfit state due to the consumption of alcohol or drugs
• Commence duty having taken prescribed or over the counter medication without first informing their line manager
• Consume alcohol or drugs, other than legitimate medication, whilst on duty
• Be in possession of drugs, other than legitimate medication in the workplace

Environmental Accountability

This post holder will be expected to support the CrossCountry Environmental Management System and minimise utility usage wherever practical and possible. Also where waste recycling initiatives have been established the post holder should endeavour to assist

CrossCountry Values and Behaviours

This post holder will be expected to behave in a manner equal to the position. This post requires flexibility of hours, location, energy application and vision as required by the project.  This post holder may be required to stay away from home on occasions.

This post holder will respect the very strict code of confidentiality operated within the team.  Any breach of confidentiality, pursuit of agenda's other than those associated with its project or expression of opinions not related directly with this role will be dealt with seriously.

Dimensions of Job & Decision Making Authority

• Authority as agreed by Resource Planning Manager

Key Contacts

Internal

                 External

• Regional Driver Team Managers

• Taxi / bus companies

• Regional Customer Service Managers

• Drivers

• Train Managers/Senior Conductors

• Catering staff
• Service Centre staff
• Cleaners
• Station team staff
• Team Organisers

• Driver Team  Managers

• Customer Service Managers

• Payroll Department

• Human Resources Department

Experience, Knowledge, Qualifications & Training

• Excellent IT literacy
• Experience of achieving deadlines and maintaining excellent attention to detail
• Track record of building effective working relationships with peers, internal customers and suppliers
• Proven success in implementing faster and smarter ways of working
• Excellent knowledge of traincrew T&Cs for all grades of CrossCountry staff

Documentation & Equipment

All documentation and equipment issued to you (including uniform and travel documents) remains the property of CrossCountry.  It is your responsibility to ensure that all property is returned upon termination (for whatever reason) of your employment with CrossCountry.

Authorisation Details

Authorised by: ………………………………                       Date ……………………………….

Post Holder: …………………………………                        Date ……………………………….

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