RESOURCE AND REFERRAL ADMINISTRATIVE SPECIALIST NF3

RESOURCE AND REFERRAL ADMINISTRATIVE SPECIALIST NF3

Department: Department of the Navy

Location(s): Twentynine Palms, California

Salary Range: $25 - $25 Per Hour

Job Summary: Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Major Duties:

• INTRODUCTION: The purpose of the Resource and Referral (R&R) Administrative Specialist is to assist in delivery of the Child and Youth Programs (CYP) Resource and Referral (R&R) Program, a service provided to the military community to assist families in identifying child care needs, options and child and youth resources. The R&R Administrative Specialist assists families and performs administrative tasks. MAJOR DUTIES AND RESPONSIBILITIES: Supports the R&R Program by collecting, maintaining and reporting data and statistics on child care requests, availability, and issues families may encounter when locating care. Coordinates respite care and/or emergency services, participant registration and enrollment, wait list management, development and dissemination of community child care and parent resources and communications, and marketing efforts. These tasks are summarized below. RESOURCE AND REFERRAL SERVICES: Informs and responds to inquiries regarding programs and services, waiting lists, events, policies and procedures. Supports the management of the online centralized request for care system to include the program waitlist and vacancies. Prepares and maintains assigned reports, correspondence, and statistical and financial data pertaining to R&R components. Ensures participant registration and enrollment is complete and current. Ensures R&R records are accurate, up-to date and readily available. Organizes flow of operational program processes in an office environment. Reviews and submits completed participant records to appropriate programs. Maintains office files and records. Prepares required daily, weekly and monthly reports in compliance with reporting policies and procedures and ensures submission in a timely manner. Proofreads prepared correspondence and checks for accuracy Conducts research of files and records in order to resolve discrepancies. Notifies supervisor of discrepancies, to include any issues/ problems that cannot be resolved. WAITLIST MANAGEMENT: Maintains access and accounts to applicable waitlist and enrollment management systems. Monitors centralized request for care system to support child care requests and assists with maintaining a current waitlist. Consults with families to assist in choosing child and youth programs and services that meet individual needs. Provides referral assistance for on installation and community based child care and youth program options. Makes offers for care in accordance with Department of Defense policy. Takes telephone calls and responds to inquiries, referring calls to supervisor or other personnel when appropriate. FEES: Collects fees, administers charges, and records payments in accordance with proper procedures. Completes a daily activity report and ensures proper deposit of funds in accordance with established cash handling procedures. Receives annual cash handling training from local Human Resources Office. Responsible for monitoring all supplies and resources and notifying supervisor of items to be replenished. ADDITIONAL RESPONSIBILITIES: Provides World Class Customer Service with an emphasis on courtesy. Assists CYP facilities with administrative duties as needed. Performs other duties as assigned. Serves as a mandatory reporter to Family Advocacy and Child Protective Services as prescribed by policy in the case of suspected incidents of child abuse and neglect.

Qualifications: MINIMUM QUALIFICATIONS: Must be 18 years of age and a high school graduate or equivalent. Three years experience that demonstrates broad knowledge of administrative practices and principles. Skills to organize and coordinate multiple projects simultaneously. Skills to prepare documentation and presentations in proper format following rules of grammar and punctuation. Skills to operate a computer and associated equipment and software. Knowledge of a variety of support functions such as gathering statistical data, monitoring and managing reports on waitlist data. Must be able to obtain and maintain TIER-1 Child Care (CNACI) background checks which are required for positions that involve working with children under 18 years of age. Must pass a pre-employment physical and annual physicals thereafter, provide evidence of immunization and be free from communicable disease. Must complete all DoD training requirements within the specified time including orientation, initial, and annual ongoing training requirements, and required certifications, if any. Must maintain current CPR and First Aid certifications. May be required to obtain a government driver's license and government purchase card. Ability to communicate effectively in English, both orally and in writing, and possess strong interpersonal communication skills.

How to Apply: All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=75458&PostingSeq=1. Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement. Please include the below list of required documents with your application: Education/certification certificate(s), if applicable. If prior military, DD214 Member Copy If you are an Active Duty Service member who will be retired from service within 120 days of the application date, you must submit a DD214 or Statement of Service with your application to receive further consideration for any regular part-time or full-time positions. In accordance with 5 USC § 3326, recently retired Servicemembers are subject to a 180-day waiting period before they may be appointed to Federal service, regardless of hiring authorities. When applicable and all requirements are met, those candidates must have submitted the required documentation at the time of their application before an agency can request a waiver. If you are using an employment preference, please ensure your application includes the correct required documents to verify eligibility: Military Spouses Copy of the sponsor PCS orders identifying a dependents-authorized move and reporting date to the new duty location. Copy of marriage license or military dependent ID if dependent name is not listed on PCS orders. In order to qualify, date of marriage or military dependent ID must be prior to reporting date listed on PCS orders. For spouses with current or prior Federal service, submit a copy of the most recent performance appraisal rating and, if applicable, documentation of appointment eligibility. Veterans Copy of DD214 citing general or honorable discharge. Persons with Disabilities Proof of Disability Documentation from: doctor, licensed medical professional, licensed rehabilitation professional, or any federal, state, District of Columbia, or US territory agency that issues or provides disability benefits. Be advised - the Family Member Employment Assistance Program (FMEAP) can help assist all Military affiliated family members and Veterans with their job search. The FMEAP offers a range of services, including job search assistance, resume support, mock interviews, and more. To access these resources, please call 760-830-4030 or email plmsppd@usmc.mil.

Application Deadline: 2025-12-28