We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Awarded by Star Advertiser- Wyndham Destinations (Travel + Leisure Co) has been named TOP WORKPLACE in Hawaii THREE years in a row!
Hiring Immediately. NO Relocation assistance or housing provided for this role.
Shifts hours can be: 8-4:30 or 2:30-11pm.
Weekends a must
Job Summary
The Multi-Functional Resort Associate is a cross-functional position that is responsible for two or more functions within various daily resort operations. This position ensures that all owners, guests and associates receive our Hospitality with Heart service.
Essential Job Responsibilities
Responsibilities include, but are not limited to:
Guest Services & Bellperson:
Performs daily Guest Services functions such as guest check-in and check–out, answering phones, completion of shift check-list, and posting charges for copies, laundry, food & beverage, and convenience store outlets etc.
Make, confirm and cancel reservations for guests. Answer a variety of questions for guests pertaining to their reservations.
Responds courteously, efficiently and professionally to guest service requests. Directs owner and guest requests to the correct department.
Performs light administrative duties such as sending e-mail correspondence, use of office equipment, posting in Teams, and use of Microsoft Office.
Greet guests and provide luggage assistance as needed, including check in, check out, and room moves.
Deliver messages, luggage, packages, and more or run errands to exceed guest expectations.
Answer questions about amenities and services, policies, attractions, dining, entertainment, directions, etc.
Coordinate transportation needs for owners and guests.
Maintain luggage carts to ensure they are in working order and track bell cart inventory.
Housekeeping & Inspector:
Cleans resort units to include sleeping quarters, kitchens, bathrooms and living rooms
Maintains and adheres to housekeeping detail standards. Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies. Makes beds. Replenishes supplies, such as kitchenware and toiletries. Sorts, counts, folds, mark, or carries linens.
Inspects resort units, ensuring they are clean, functional, and sanitized for owners and guests
Report status of assignments and communicate readiness of units to Guest Services using property management system.
Records, delegates and monitors Housekeeping and Maintenance activity using HotSOS or manual tracking.
Maintains resort interior by dusting and polishing furniture, counters, mirrors, fixtures; washing floors, windows, counters, walls, and woodwork; sweeping, scrubbing and mopping floors; cleaning and vacuuming carpets; re-supplying restrooms and locker rooms with necessary paper products.
Documented unit inspections and assist Houseman with supplies and inventory replacement as needed by guests and owners
Assist Housekeepers with cleaning rooms as needed due to time restraints.
Communicate with rooms control/housekeeping coordinator on room status.
Minimum Requirements and Qualifications
Education
None required
Knowledge and Skills
Organizational Skills.
Excellent communication skills.
Acquires job skills and learns company policies and procedures to complete routine tasks.
Ability to read and comprehend routine instructions, short correspondence and memos.
Ability to give high priority to customer service.
Ability to solve problems with a minimum of supervision.
Ability to read, write and understand English.
Basic office skills helpful including basic math, proper cash handling procedures.
Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff.
Ability to multi-task and work in a fast paced environment.
Must be people oriented and able to work independently or with others as needed.
Must be detail oriented.
Technical Skills
Basic computer skills
Ability to use basic office equipment including Fax, copier, printers
Microsoft Office: Word, excel, outlook
Key systems
Job Experience
1+ years in a customer facing position
Complexity
Level of decision making authority:
N/A
Level of autonomy:
N/A
Impact of incumbent's decisions on the organization:
N/A
Supervisory Responsibility:
N/A
Scope/Financial Responsibility:
N/A
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.• Medical• Dental• Vision• Flexible spending accounts• Life and accident coverage• Disability• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)• Wish day paid time to volunteer at an approved organization of your choice• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)• Legal and identity theft plan• Voluntary income protection benefits• Wellness program (subject to provider availability)• Employee Assistance ProgramCompensation
Generally starting at $22.00 - $22.00 per hour. The actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.