Meets and greets arriving guests, engage each guest as a unique individual and listen attentively to their requests
Perform accurate check ins and check outs of guests daily
Answer the telephone in a timely and professional manner
Reviews the arrival list daily and assists in preparing and distributing welcome amenities
Escort VIPs to their rooms and check them in before their arrival
Attends promptly to customers' inquiries and assists them with their needs
Listen to guest’s complaints or concerns and resolve their issue in a timely manner
When it comes to complaints, provide solutions to their issues or concerns
Logs the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention
Acknowledge all the facilities of the hotel and knows the surrounding areas when asked for directions
Responsible for a cash float throughout the shift and ensuring it balances correctly at the end of shift
Promote a safe working environment
Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards
Comply with the Hotel Policies, Procedures and Code of Ethics
Performs any additional tasks which are assigned by management.
Education: Graduate in Hospitality Management or Equivalent
Language: English / Vietnamese, written, spoken and reading proficiency in the English language
Computer: Microsoft office
Experience: Minimum two years of hotel in the position
Be comfortable working in a team environment and should be able to motivate others to deliver quality services to their guests
Have good listening skills
Have good problem solving skills with attention to details, patience to stay polite, even in stressful situations
Should be able to demonstrate effective communication skills and should be extremely well organized and behave in a professional manner
Be comfortable working in a team environment and should be able to motivate others to deliver quality services to their guest
Be willing to take on additional responsibilities whenever there is a need, and should be able to build professional and healthy relationship with the internal members as well as customers.
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